You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
You will work collaboratively and contribute to service improvements while ensuring customer satisfaction. Ideal candidates will have strong customer service and effective communication skills. This position offers generous annual leave, pay enhancements, and additional benefits.
You will regularly liaise with engineers, contract managers, clients and suppliers to ensure the team is working towards meeting SLAs and effectively completing all operational duties.
You will be managing the daily workflow of incoming queries ensuring emails are delegated to the relevant individual and acting on potential escalated issues when required.
You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...
You will show a keen interest in delivering customer service, have a passion for IT, and enjoy fixing problems quickly.
You will show a keen interest in delivering customer service, have a passion for IT, and enjoy fixing problems quickly.
You will ideally have experience working in an IT/support role in a professional services or legal environment and be looking to kick start your career in IT.
CEF Helpdesk Advisor | Greater Manchester Mental Health NHS Foundation Trust Employer: Location: Manchester, M25 3BL Pay: Contract Type: Permanent Hours: Disability Confident: No Closing Date: 28/01/2026 About this job GMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a new and exciting...
A global facilities management company in Manchester is seeking an experienced Helpdesk Team Leader. This role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team of support staff. The ideal candidate will have a background in customer service leadership, strong problem-solving skills, and familiarity with CAFM systems. The position offers a...
You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
A leading NHS Trust in Manchester is seeking a Helpdesk Operator to provide support and ensure seamless operations. The successful candidate will act as the first point of contact for troubleshooting and will need to communicate effectively with various stakeholders. Strong computer literacy and customer service skills are essential. This is a fantastic opportunity to contribute to a major...
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.
You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.
Job description My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant. The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long...
Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...
Job Description Chiller Service Engineer Location: Manchester (field-based across the North West)Salary: £40,000 - £52,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced Chiller Service Engineer to support a portfolio of...
Job Description Job Title: Approved Electrician Salary: £35k - £50k, Dependent on Experience and Inclusive of On-call and Overtime Location: Manchester Job Type: Full Time, Permanent Working Hours: Monday - Thursday: 08:00 - 16:15, Friday: 08:00 - 15:00 HF Group is one of the UK's leading multi-discipline building services contractors, delivering high-quality solutions across Electrical,...
WELCOME TO LINAKER For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service...
A leading Facilities Management company in Manchester is seeking a dedicated Helpdesk professional to provide 24/7 support and exceptional customer service. The ideal candidate is a driven individual with experience in team leadership and customer service environments. Responsibilities include motivating the team, ensuring service level agreements are met, and building strong relationships with...
Job Description HVAC Service Engineer Location: Manchester (field-based across the North West)Salary: £38,000 - £48,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced HVAC Service Engineer to support a portfolio of...
A reputable facilities management firm in Manchester is seeking a Lead Helpdesk Coordinator to oversee operations in a dynamic team environment. This role requires experience in a similar position and extensive knowledge of commercial service management. The ideal candidate will have strong problem-solving skills and a customer-focused mindset. Opportunities for professional development are...