You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.
You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.
Job description My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant. The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long...
You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
You will also be required to liaise with internal departments to ensure the smooth resolution of any issues. This role involves pro-active communication with field engineers, customers, and suppliers, owning all calls from the moment they are logged until completion.
You must be confident in your approach with a friendly manner.
Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...
Job Description HVAC Service Engineer Location: Manchester (field-based across the North West)Salary: £38,000 - £48,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced HVAC Service Engineer to support a portfolio of...
You will also have the reassurance of a job guarantee (£26K-£35K) upon completion.
You will also be assigned an expert tutor and a support mentor to help you throughout your training.
You will gain practical experience by using practice labs which enable you to practice and master what you have learned.
You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.
Job Description Job Title: Approved Electrician Salary: £35k - £50k, Dependent on Experience and Inclusive of On-call and Overtime Location: Manchester Job Type: Full Time, Permanent Working Hours: Monday - Thursday: 08:00 - 16:15, Friday: 08:00 - 15:00 HF Group is one of the UK's leading multi-discipline building services contractors, delivering high-quality solutions across Electrical,...
WELCOME TO LINAKER For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service...
You will be given autonomy over your work so that you will have the opportunity to shape the projects you're working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.
You will be responsible for planned and reactive maintenance, electrical testing, and ensuring all works are completed safely, efficiently, and within agreed service level agreements (SLAs). Key Responsibilities * Carry out electrical PPM and reactive maintenance tasks as issued via the helpdesk, ensuring works are completed within set timeframes and customer expectations are exceeded.
You must have experience of using a CAFM system and have experience of running financial reports. There are excellent prospects to progress further as you will gain a full understanding of how an FM contract is managed and administrated. Salary: £30,250 * 25 days plus bank holiday + Stats * 3%/5% pension * Wellness Package * Hybrid Working
You're the one who keeps the chaos under control.You thrive on solving problems, managing engineer diaries, keeping customers happy, and making sure things run like clockwork. If that sounds like your kind of day, keep reading.We're working with a well-established, close-knit engineering business in Newton Heath (M40), looking for a confident and proactive Service Desk Coordinator - or someone...
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Fleet & Supply Chain Manager based predominantly around the North West/Manchester areaThe role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely,...
FM Customer Service AdvisorLocation: Manchester City Centre Full-Time | 4 months temp with a view to go permanent for the right candidateWe're looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities...
You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base.
Job Description Chiller Service Engineer Location: Manchester (field-based across the North West)Salary: £40,000 - £52,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced Chiller Service Engineer to support a portfolio of...