helpdesk operator jobs in Manchester

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.

You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.

Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...

Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...

You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.

You will be given autonomy over your work so that you will have the opportunity to shape the projects you’re working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.

🌟 Facilities Management Helpdesk Coordinator (Operations Support) 📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months) Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM...

You must have experience of using a CAFM system and have experience of running financial reports. There are excellent prospects to progress further as you will gain a full understanding of how an FM contract is managed and administrated. Salary: £30,250 * 25 days plus bank holiday + Stats * 3%/5% pension * Wellness Package * Hybrid Working

You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.

You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.

You will be expected to have an excellent understanding of plant room and building services engineering, compliance and have a multiskilled HVAC background. Primarily working on commercial gas / combustion plant and associated kit. The role is a Permanent position paying up to £50,000 basic.

You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.

You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Fleet & Supply Chain Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely,...

You will develop a comprehensive understanding of cloud operations and advance your skills in the Microsoft ecosystem. Role Responsibilities • Design, build, and manage scalable, secure, and adaptable cloud-based systems and infrastructure • Develop, test, and deploy automated tools and systems to enhance efficiency and remove manual processes where possible

You will be expected to have and excellent understanding of plant room and building services engineering, compliance and have a multiskilled background. Electrical and Mechanical (HVAC). The role is a Permanent position paying up to £48,000 basic.

You will be part of a team providing technical support to all of the global and UK-based finance support IT systems.

FM Customer Service AdvisorLocation: Manchester City Centre Full-Time | 4 months temp with a view to go permanent for the right candidateWe're looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities...

Build Recruitment are recruiting on behalf of a leading Property Services provider for Customer Care Advisors to work on a temp/contract basis, with potentially a view to go permanent. The Advisor is responsible for managing the end-to-end workflow of FM-related issues reported by customers. This includes logging, allocating, and updating both planned and reactive service requests, coordinating...

Contract AdministratorWe are looking to recruit a Contract Administrator with CAFM system experience on behalf of a building services maintenance provider.Working Hours: M-F, 8-5Key Responsibilities• Work closely with the Contract Support team to ensure that the service levels are maintained to a consistently high level.• Oversee PPM planning schedules for sites using the CAFM system• Ensure the...

You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects. Key Responsibilities Deliver 1st, 2nd and 3rd line IT support to end users Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)

You will gain hands-on technical skills in designing network infrastructure, configuring cloud models (IaaS, PaaS, SaaS) and securing organisational data.

You will develop a robust technical skillset across six key modules: Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS.