customer complaints handler jobs in Manchester

You will need to keep abreast of employment law in the UK and have experience across Europe, to ensure our people processes and training materials are updated with any legal or process improvement changes as appropriate.

You will also support our service deliver project, involving globalization of our people policies and the on-going development of self-serve approach for colleagues and managers.

About The Role About The Role Here at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care Team! As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed.

You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally.

You will predominantly be dealing with Personal Lines, some HNW and a very small amount of commercial insurances.

You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable, (Hybrid working typically 1 day per week in the office once probation is passed)

Motor Claims Handler – First Notification of Loss (4 positions available) £27,600 basic salary + monthly bonuses taking you to £45,000+ per year Manchester City Centre This role is a fantastic combination of sales & motor enquiries whilst being based in a leading law firm, who have been operating for over 20 years in the legal sector. The first word that springs to mine with this business –...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

Why join us? Check out the role overview below If you are confident you have got the right skills and experience, apply today. We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do...

Customer Quality Engineer – Electronics - Oldham Are you a seasoned professional with a passion for quality and customer satisfaction? A prestigious client is seeking a Customer Quality Engineer to join their dynamic team, with positions available in Oldham. This role offers an exceptional chance to make a significant impact within a forward-thinking organisation dedicated to excellence. Key...

Job Description Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager...

You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors. This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards.

This role leads the most complex and high-risk customer complaints, acting as the final escalation point while balancing fair customer outcomes with strong commercial decision-making.It's a hands-on leadership position focused on improving Aftersales performance, cost control, compliance and customer experience.Client DetailsThe business is a fast-growing, FCA-regulated organisation operating...

Working hours: 35 hours per week, Monday to Friday Duration: Permanent Location: Manchester or Gloucester Job ref: 204328 --------------------------------------------------------------- About the role Ecclesiastical Insurance, proudly part of the Benefact Group, are looking for a Casualty Technical Sensitive Claims Handler to join our Manchester or Gloucester office. As a Casualty...

Job Title: Compliance Executive Location: Sharston, M22 4SN Salary: Up to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000...

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

Overview Are you an experienced claims professional with a passion for delivering exceptional customer service? We are seeking a Property Claims Handler to join our dynamic team. If you thrive in a fast-paced environment, excel at managing relationships, and have a keen eye for detail, we want to hear from you! How you'll make an impact Claims Management -Handle a caseload of property claims...

About us DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. What you'll be doing The Senior Claims Handler will be responsible for...

About The Role The Team Car Finance 247 is the UK’s leading digital car finance platform. But that’s just part of our story. At our core, we’re a Manchester-based tech business with a customer-centric approach. With our innovative team, we’ve created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional...

You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors. This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards.

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. As a key leader within the Quality function, the Customer Quality Manager will oversee a team covering the EMEA...