2nd Line Support Engineer jobs in Kent

You will act as an escalation point for 1st Line, take ownership of more complex technical issues, and support senior management when required. This role suits someone who enjoys problem-solving, researching solutions independently, and seeing issues through to resolution.

You will also support project delivery and contribute to improving systems, processes, and documentation.

Role Want to join a growing independent ISP? We are currently generating more demand for our services with growth plans to see us as the leading independent ISP in the UK. They have a big ambition to bring pure fibre internet services to thousands of residents and businesses across Kent and beyond, utilising our own in-house engineering and delivery teams. With this growth and the amazing...

2nd/3rd Line Support Analyst - £250 PD – Inside IR 35 – 2 month rolling Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you’ll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and...

2nd Line Engineer - Managed ServicesMaidstone, KentHybrid/Flex working (Remote for now)Up to £34K We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You'll be the bridge between first-line fixes and third-line expertise-owning complex issues, working directly with users, and keeping systems running smoothly....

A UK-based recruitment agency is looking for an IT Engineer to manage IT escalations, troubleshoot Windows 10/11, and support Microsoft 365 services. The role requires client-facing skills, strong knowledge of Microsoft 365, AD/Azure AD, and Intune. This full-time position involves some travel to client sites and offers opportunities for mini-projects. Ideal candidates should have excellent...

You will be responsible for dealing with tickets over the phone or by email. Salary circa £35-40,000 basic salary, plus benefits. Company: IT Managed Services Provider Location: Sittingbourne (office-based)

Job Description Line & AOG Supervisor (Aviation)£48,000 + £5,000 shift allowance + Generous Holiday Scheme + Healthcare Cash Plan + Life Insurance + Salary Exchange Pension + Employee Assistance Program + Pay and Role ProgressionStanstedAre you an individual with experience in business jet maintenance looking for a senior position with a market leading company that offer exceptional remuneration...

3rd Line IT Support & Infrastructure SpecialistLocation: Gillingham, Kent Hours: Monday–Friday, 08:30–17:00Salary: Up to £50,000 (DOE)The OpportunityA multi-site UK organisation is seeking an experienced 3rd Line IT Support & Infrastructure Specialist to take ownership of its IT infrastructure and play a key role in hybrid technology improvements across the business.The RoleProvide 3rd line BAU...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

You will also be expected to support clients with queries, prepare clear and accurate site reports, and complete small works such as replacing BMS controllers, modules, sensors and actuators.

You will be trusted to work across a variety of projects and become a key part of the team. Key responsibilities: * Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution.

You will resolve incident and change request tickets, using your experience and broadening your expertise by collaborating with your team members.

You will identify, analyze, and resolve IT issues, ensuring clear documentation and accurate records of all actions.

You will communicate effectively and maintain close contact with internal and external parties involved.

A leading logistics company in the UK seeks an IT Support Engineer to provide first and second line support to users. Responsibilities include maintaining PC hardware and software, assisting clients via email and phone, and contributing to technical documentation. The ideal candidate will have over two years of IT support experience in a customer-oriented environment. This position offers various...

2nd Line SupportTonbridgeUp to £35kHours: Monday – Friday, 8:30am – 5:30pm (with overtime paid for additional project work)It is essential for this role that you have a full driving license.Are you ready to take the next step in your IT support career?Do you enjoy solving technical challenges and supporting people with their IT systems?Are you looking for a role where you can build on your...

Role Are you looking to join a supportive company that cares for your own upskilling and personal development? This Award-Winning ISP, which has doubled in size over the past 2 years, are looking for a 2nd Line Network and Systems Engineer to come and help support its network. Although they have rapidly grown, gained large funding, and won multiple awards – they still aim to keep that...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

Job Description Maintenance Support Administrator (Aviation)£28,000 + £5,000 Shift Allowance + Generous Holiday Scheme + Healthcare Cash Plan + Life Insurance + Salary Exchange Pension + Employee Assistance Program + Pay and Role Progression + 4 On 4 OffStanstedAre you an Administrator from an Aviation or technical background looking for a highly varied role within an industry-leading, UK-based...

A technology consulting firm is seeking a Senior IT Support Engineer in Maidstone, England to join their internal IT team. The role requires providing 2nd line support for desktops, servers, and cloud infrastructure, while ensuring compliance with various standards. Candidates should possess strong communication skills and a proven background in IT support, along with a UK driving license. This...

A leading Managed Service Provider is seeking a 1st Line Team Leader in Whetsted to manage a team of engineers and enhance service delivery. This role combines hands-on technical support with leadership, where you'll coach your team while maintaining high customer satisfaction. Ideal candidates will have experience in similar roles, strong Microsoft infrastructure knowledge, and excellent...

You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality.

You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance.