You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. Your responsibilities: ✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
You will be joining the IT support team where you'll provide assistance in resolving technical issues.
Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team! As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees.This hands-on macOS IT support position will involve...
You will work as part of a supportive team and contribute to the smooth running of invoice processing and internal helpdesk support.
You will also act as a first point of contact for helpdesk enquiries via telephone and email, ensuring queries are logged, resolved, or escalated appropriately.
You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them.
Head of Customer Support & IT HelpdeskReporting to: COO / CFOLocation: Manchester (Hybrid)Salary: £50,000–£60,000 DOEContract: Full-time, PermanentHours: Monday–Friday, 09:00–17:30 (with flexibility to support the US team)Team: Managing a team of 5 across the UK and Denver, USAAre you someone who's grown within the IT Helpdesk or Technical Support world and understands the pressure of queues,...
You will need to learn our applications and to seek ways to improve the reliability and performance of the systems . Responsible for the customer support on our systems. Remotely connecting to customer sites to repair problems. Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.
Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider is looking for an experienced Service Desk Engineer to join their technical support team. This is a great opportunity to work...
Job Description Helpdesk Administrator/Coordinator Location: Romford, EssexWorking Pattern: Monday-Friday, on-siteSalary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company BenefitsType: Permanent, Full-Time (PAYE)Sector: Construction & Building Services The RoleWe are currently recruiting for a Helpdesk Administrator/Coordinator to join a...
2nd/3rd Line Support Analyst - £250 PD – Inside IR 35 – 2 month rolling Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you’ll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and...
You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. This role is going to cover Dublin and...
You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management
You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects. Key Responsibilities Deliver 1st, 2nd and 3rd line IT support to end users Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Product Support Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst, you’ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT...
You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
You will ensure user issues are resolved promptly with minimal disruption to business operations, helping to keep our core systems running smoothly.
You will assist with evaluating and implementing change requests or minor improvements to existing systems, making sure any modifications are properly tested and documented.
Data Analyst Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 10-week online...
You will manage and resolve helpdesk tickets in priority order.
You will maintain accurate ticket records, ensure timely resolution, and communicate clearly with users throughout the support process. Strong customer service skills and the ability to support users at all levels are essential.