You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. Your responsibilities: ✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
You will be joining the IT support team where you'll provide assistance in resolving technical issues.
Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team! As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees.This hands-on macOS IT support position will involve...
A leading ICT Recruitment Consultancy in the United Kingdom seeks Helpdesk Analysts to deliver exceptional 1st line support for clients. The role involves acting as the first point of contact for technical queries, ensuring customer satisfaction, and managing resolutions for tickets and queries. Ideal candidates should possess 2-3 years of experience, ITIL certification, and strong communication...
You should have excellent customer service experience and a thorough knowledge of Microsoft Office Suite in order to fulfil this brand new role for the firm.
A technology solutions provider based in Burton upon Trent is seeking a proactive Helpdesk Analyst to be the first point of contact for IT assistance. This role will involve resolving issues, logging tickets, and managing user accounts. Ideal candidates should have experience in an IT service desk environment and be proficient with Microsoft Windows 11 and Office 365. The company offers personal...
You will diagnose and troubleshoot support issues through to resolution, or escalate them as appropriate, making sure that key steps are logged in the helpdesk.
You will also participate in IT projects as required, supporting systems as they go live. Prospective applicants must hold a degree or further education qualification.
A public health service organization is looking for a Helpdesk Senior Analyst to provide exceptional customer service and technical support primarily through the service desk. This role involves acting as a technical escalation point and contributing to the development of digital services for health and care. Candidates should have strong problem-solving skills, customer service experience, and...
You will be driven by customer service and will have excellent critical thinking skills with a can-do attitude.
You will have a confident telephone manner, being accustomed to communicating with people across all levels. In addition, we would certainly expect the successful applicant to demonstrate the following…
IT Helpdesk Analyst - Contract - temp cover - Location: Brighton – Onsite 5 days a week - Contract - Pay - £145 per day We’re looking for a proactive and dependable IT Helpdesk Analyst to join a small, supportive IT team within a leading international research institute focused on global development. This is a fully onsite role where you’ll be the first point of contact for all day‑to‑day IT...
You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required.
A leading derivatives marketplace in Belfast is seeking a Customer Services Specialist I to provide first-level support for internal employees. This role involves troubleshooting hardware and software issues, managing access credentials, and determining the appropriate actions for technical problems. A Levels in computing are required, along with basic computer knowledge and strong...
Senior Service Desk Analyst - £33,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to...
Service Desk Analyst – Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in Saffron Walden, Essex. Applicants must have a full UK driving licence, access to their own transport, and be able to commute daily, as occasional travel to branch locations will be required. This is an entry-level opportunity into IT, ideal for someone with...
2nd/3rd Line Support Analyst - £250 PD – Inside IR 35 – 2 month rolling Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you’ll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and...
You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects. Key Responsibilities Deliver 1st, 2nd and 3rd line IT support to end users Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Product Support Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst, you’ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT...
You should be confident using Microsoft Windows 11, MS Office (Word/Excel), and Office 365, and have experience logging/managing tickets in an electronic Service Desk system. What's In It For You Opportunities for personal development and career advancement through our bespoke training programmes.
Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team!As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees.This hands-on macOS IT support position will involve...
Legal IT Helpdesk Support Analyst – Thriving US Law Firm Type: general Our client, a prestigious US law firm based in offices near Liverpool Street are urgently seeking an experienced and enthusiastic Legal IT Helpdesk Technician to join their London office asap. Reporting to the IT Director based in Paris, the role will involve the following duties:- Provide technical support at Helpdesk and...