Customer Service Team Lead jobs in Sandwell

Job Description Ready to work together and make a real difference? Join us as our Payroll Lead and help keep Sandwell Council running smoothly! Are you ready to step up and make a real impact at the heart of Sandwell Council? Do you thrive on solving challenges, supporting your team, and making sure every detail is right? If so, you could be the Payroll Lead we’re looking for. As our Payroll...

You will be responsible for managing resident complaints, supporting complaint handlers in conducting thorough investigations, and ensuring timely, effective solutions that achieve appropriate outcomes.

You will also lead efforts to gather and analyse customer insight through surveys and outbound calls; you will use this data to drive service improvements and enhance resident satisfaction.

Company descriptionLocation: Oldbury (hybrid working 3 office days per week)Employment Type: Permanent, full timeAdditional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical InsuranceThink the AA is just about roadside assistance? Think again.For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and...

Job Description Modern Workplace Team Leader Are you passionate about driving digital transformation and leading talented teams?We're looking for a Modern Workplace Team Leader to take ownership of the design, delivery, and optimisation of Microsoft 365 and Modern Workplace technologies across the organisation. This is a hands-on leadership role where you'll guide a team of Modern Workplace...

Maintenance Team Lead Birmingham, West Midlands £55,000 + £5,000 shift allowance TXM is recruiting for a leading automation and intralogistics company, seeking to hire skilled Maintenance Team Leads for their brand-new distribution facility in Birmingham. In this position you will manage a team of maintenance engineers, ensuring all maintenance activities both preventative and reactive are...

Job Description Job Title Farm Management Support Team Lead (Dairy Robotics) Location Office based/travel in the field when required.This is Hybrid role, 3 days office, 2 days working from home. Reports to Service Support Manager Hours of Work 37.5 hours per week Salary & Benefits Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of...

Job Description Job Title: Customer Services Manager - Pensions Locations: Birmingham | Hybrid Get To Know the Team The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide/support exceptional customer delivery in a service-orientated environment. Why You Will Love It Here! - Flexibility:...

You will lead a team working across Python, Go, modern data architectures, and cloud-native infrastructure. If you enjoy designing systems that scale, mentoring engineers, and influencing product direction, we want to talk to you.

You will shape the core architecture of the platform.

Salesforce Technical Team Lead Location: Fully Remote - UK Based (Occasional visits to Bideford - HQ) Contract Type: Permanent Salary: Competitive, depending on experience At Travel Chapter, we’re passionate about creating memorable holiday experiences and making holiday letting more rewarding for everyone. Our brands, including holidaycottages.co.uk, represent over 15,000 properties across...

You will be responsible for preparation, testing, servicing and repairing of all equipment that requires specialist knowledge in the most efficient and safe way, reducing downtime and driving utilisation forward through increased availability of assets. What will I be doing?

Job Description Customer Services Agent Location: Birmingham City Centre Salary: £26,000 per annum Start Date: Immediate start Temporary to Permanent About the Role We are seeking a proactive and customer-focused individual to join our team as a Customer Support Coordinator. This role is ideal for someone who thrives in a phone based fast-paced environment, enjoys problem-solving, and takes...

Job Description Electrical Site Service EngineerBased at the West Midlands Technical Centre (Wednesbury area)£30,000 – £40,000 + Overtime + ProgressionUK-wide travel required We’re working with a leading UK manufacturer of bespoke Air Handling Units to recruit an experienced Electrical Site Service Engineer to join their Site Service Department. This is a hands-on, field-based role combining...

Are you an inspiring leader who is passionate about delivering exceptional customer experience and driving service excellence across international regions? Would you enjoy working in a fast-paced, commercially focused environment where you can influence change and shape strategy? If your skills, experience, and qualifications match those in this job overview, do not delay your application. We...

Organisational Context The Cluster Team Lead TSS - Reports hierarchically to the Service Support Manager - Reports operationally to Business Team Manager Proposition regarding the execution and opportunities/challenges of TSS. - Leads a team of TSS Specialists working in a business team - Responsible for execution of TSS projects and activities by the TSS Specialists in their team, where they...

ElevateFlex is seeking an eDiscovery Team Lead / Manager to join our customers' team in Birmingham. This role involves leading a team of paralegals and locum lawyers across document review and due diligence projects for a prestigious law firm. You’ll be part of a dynamic management team, working closely with Legal Operations and leveraging cutting-edge legal tech, including AI review and...

Project Manager Team Leader – Microsoft Business Central Location: Remote Type: Full-time | Permanent Are you an experienced Project Manager with a passion for leading teams and delivering exceptional Microsoft Dynamics 365 Business Central projects? We’re looking for a proactive Project Manager Team Leader to join our growing team — someone who thrives on organisation, collaboration, and...

You will provide BAU support and specialist technical knowledge to specific projects of work, operating as the IT Network SME.

You will lead the IT Service Delivery elements of major networks projects and change programmes, providing oversight and assurance to high and low-level designs.

You will work closely with management and the Legal Operations teams to deliver efficient, high-quality services while supporting the development and well-being of your team.

You will also contribute to business development, marketing, and recruitment initiatives, gaining a broad understanding of the wider business.

Job Title Farm Management Support Team Lead (Dairy Robotics) Location Office based/travel in the field when required.This is Hybrid role, 3 days office, 2 days working from home. Reports to Service Support Manager Hours of Work 37.5 hours per week Salary & Benefits Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service/Company doubles...

Job Description Ready to shape the future of talent acquisition in local government and make a real impact? Are you ready to roll up your sleeves and shape the future of talent at Sandwell Council? We’re looking for a dynamic Talent Acquisition Lead to drive our transformation journey. Someone who thrives on challenge, champions innovation, and is passionate about building an inclusive,...