customer complaints handler jobs in England

You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service).

You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team.

Job Description Job Title: Claims Handler Location: 1-2 Days in BristolSalary: £26,000 - £30,000 (no insurance experience required)Hours: Full-time, 35 hours per week (Monday–Friday) 6 months contract with the view to go permJob Reference: 2303My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are...

Job Description No insurance experience needed – just bring your people skills and we’ll do the rest, with full training and support from an award-winning insurer that’s ready to invest in you. - Working hours: 35 hour working week, Monday to Friday with no weekend work - Hybrid working - with up to 80% homeworking and 20% in Bristol after a successful training period. You'll also have the...

Direct Line Motability Customer Complaints Handler Liverpool - Hybrid (2 days a week in the office) Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon...

Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on 07984 974707 for more information!

You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone.

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on for more information!

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

Job Description Housing Complaints Officer - The organisation: Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Cheshire West. The role is on an initial 2-month temporary contract. The hourly rate is £25.40 per hour and it's a hybrid role of 2 days in office, and 3 days from home. Housing Complaints Officer - The role: - Manage a...

You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.

You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.

You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities - Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.

You must reside in the UK for the duration of your employment and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Job Description Technical Claims Handler We’re looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You’ll play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes. This is an excellent opportunity for someone with...

Complaints Handler - Resolve, Influence and Make an Impact!Location: Hemel Hempstead (Hybrid), salary approx. £31,000Are you a natural problem‑solver with a passion for fairness, communication and helping people reach positive outcomes? Do you thrive in a fast-paced environment where every day brings something different? If so, this could be the perfect next step in your career.We're looking for...

Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 UmbrellaWorking Pattern: HybridLocation: Greater LondonKey Responsibilities

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.