customer complaints handler jobs in Bristol

Job Description Job Title: Claims Handler Location: 1-2 Days in BristolSalary: £26,000 - £30,000 (no insurance experience required)Hours: Full-time, 35 hours per week (Monday–Friday) 6 months contract with the view to go permJob Reference: 2303My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are...

Job Description No insurance experience needed – just bring your people skills and we’ll do the rest, with full training and support from an award-winning insurer that’s ready to invest in you. - Working hours: 35 hour working week, Monday to Friday with no weekend work - Hybrid working - with up to 80% homeworking and 20% in Bristol after a successful training period. You'll also have the...

Job Description Do you have previous experience in claims with strong attention to detail? Our client, a leading insurance firm, is looking for a Claims Handler to join their team. This is a fantastic opportunity to play a key part in supporting members, ensuring claims are handled accurately and efficiently. Key Responsibilities: - Assess, process, and pay claims accurately across a range of...

Home Claims Property Complaint Handler Remote First Working Financial Services. Lorien's leading Insurance Client is looking for several Complaints Handlers to join them on an initial 6month contract. This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors. As a case handler, responsible for home claims...

You will step into a Corporate Account Handler position, handling mid-sized commercial risk. You’ll work closely with a team of Account Executives, helping service a varied portfolio across property, construction, fleet, haulage and more.

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

You will be responsible for ensuring that we are treating complainants fairly, providing good Client outcomes and are handling complaints in line with our regulatory obligations. The ideal candidate will also be able to influence the organisation by providing complaints insight/SME expertise to ensure policies, processes and products are designed to deliver Good Client Outcomes.

You will record and monitor complaints and compliments, maintain detailed action plans, respond to enquiries via phone and email, liaise with managers and staff to determine appropriate actions and collate records for investigations and Ombudsman enquiries.

You will also be asked to take minutes at complex meetings from time to time.

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You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured's position.

You will be delivering a service that ensures that the Insured and broker are advised and guided towards the appropriate outcome.

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

You will have a strong grounding in claims including technical knowledge and experience. Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service. Having a commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.

You will have priorClaims Handling and/or litigation experience, including running a case load. Experience of Insurance is preferable but not essential. Our client is happy toconsider candidates with either a law degree, those working towards ACII, CILExor equivalent legal qualification, or alternatively you might have significantexperience in claims, with technical knowledge and experience.

COMMERCIAL INSURANCE ACCOUNT HANDLER BRISTOL - HYBRID WORKING SALARY UP TO £40,000 + BONUS & STUDY SUPPORT OPPORTUNITY My client is a well established Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth! Due to this continued success they have a fantastic opportunity for an experienced Commercial Account Handler...

Join to apply for the Legal Claims Handler role at Direct Line Group About Us We're evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DL or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered...

Are you an articulate and detail-conscious professional with a passion for delivering excellent customer service? We’re looking for a Legal Services Reception Handler to join our Legal Advisory team. In this role, you’ll be the first point of contact for our customers, taking inbound calls, validating policies, and arranging timely call-backs from our legal advisors. You’ll play a key part in...

You will have a strong grounding in claims including technical knowledge and experience. Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service. Having a commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.

You will play a vital role in ensuring claims are handled fairly and efficiently while balancing customer interaction with analytical tasks. Ideal candidates will have an understanding of insurance products and strong interpersonal skills. This full-time role offers competitive pay and opportunities for remote work alongside collaboration with the team.

You will be working as part of an already established but growing claims handling team that handles professional indemnity claims made against professionals on an outsourced basis.

You will have prior Claims Handling and/or litigation experience; experience of Insurance is preferable but not essential.

RPC Claims Handler Apprenticeship 2026 Join to apply for the RPC Claims Handler Apprenticeship 2026 role at RPC The Claims Handling Department provides outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of insurers, acting under delegated authority levels for pre‐litigated matters from first notification of...