Job Title: Service Desk Lead / Senior 2nd Line Engineer Have you got what it takes to succeed The following information should be read carefully by all candidates.Location: Swindon (On-site )Salary: Up to £40,000 (DOE)Sector: Managed Service Provider (MSP)Overview We are working with a growing Managed Service Provider based in Swindon who are looking to appoint a Service Desk Lead. This...
Job Role: IT Service Desk Lead If you think you are the right match for the following opportunity, apply after reading the complete description. Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service...
Job Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly, this could be a great next step. We're supporting an established MSP in...
Lead Service Desk Analyst Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Up to £55,000 per annum plus bonus and benefits Site based – South West London Our client, a globally recognised giant in the Design and Engineering space is looking for an experience Service Desk Analyst Lead to be responsible for the smooth running of their...
We’re looking for a sharp, customer-focused Analyst to be at the heart of our application support and incident management function. You’ll be the go-to problem solver—diagnosing issues, interrogating data, and driving fast, effective resolutions that keep our services running smoothly. What you’ll do * Own and resolve application support incidents end to end * Analyse data to identify root...
Global Service Desk Lead - Glasgow - Permanent role - £65K - offset hours: 12.30 - 9pm 5dpw An opportunity to join a fast paced organisation and take responsibility for their global support desk, based out of the UK and US. You'll combine team management with some hands on capability, taking escalations and helping the team resolve first and second line issues as quickly as possible. The role...
Service Desk Support Manager – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...
Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst/First Line Support to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. * Resolving incoming IT queries remotely via email and phone. * Logging details of issues on the company ticketing systems *...
Service Desk Advisor (IT/MSP) Are you the right candidate for this opportunity Make sure to read the full description below. Cardiff, Wales £25,000 - £30,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience...
The Technical Services Team Leader will supervise and lead the Operations & Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities in accordance with the organisations policies and applicable laws, as provided including interviewing, hiring, and training employees; planning,...
Ready to step up into Service Desk Management? We’re hiring a Junior / Developing Service Desk Manager for a growing MSP where progression is real, not promised. This role exists because the current Service Desk Manager is being promoted — and they’ll mentor you as you step into leadership. If you’re a Senior Engineer, Team Lead, or an aspiring Manager, this is your chance to move into...
You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket.
Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. You'll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement. What you'll do as Service Desk Manager Lead and develop...
A leading recruitment firm in the UK is seeking a Principal Consultant / Team Leader for their Renewables team. The role involves managing a full 360 desk, developing client relationships, and driving business growth within the clean energy sector across Europe. Candidates should have proven recruitment experience, strong client-facing skills, and ideally knowledge of renewables. This position...
Job Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact for IT issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues...
Service Desk Technician Initial 2‑month contract (likely to extend) £25-£28 per hour (Umbrella) On‑site - Leicester REED Technology are working with a client who require an experienced Service Desk / First‑Line Support professional is to support a large public‑sector organisation's ICT Operations team. Key Responsibilities: Logging and managing incidents and requests via the Service...
Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider Southampton | Onsite | Up to £32,000 | Feb/March start This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied. One day might involve troubleshooting...
You will play a vital role in coordinating maintenance activities, managing client requests, and ensuring high service standards are consistently met. The role is office-based, working as part of a busy team of two coordinators and three contract managers. Key Responsibilities
Lead Service Desk Analyst Up to £55,000 per annum plus bonus and benefits Site based – South West London Our client, a globally recognised giant in the Design and Engineering space is looking for an experience Service Desk Analyst Lead to be responsible for the smooth running of their Service Desk and lead the team successfully. As the Lead Service Desk Analyst you will be responsible for...
The Technical Services Team Leader will supervise and lead the Operations & Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities in accordance with the organisations policies and applicable laws, as provided including interviewing, hiring, and training employees; planning,...