Service Desk Team Lead jobs in West Midlands

Service Desk Support Manager – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

You will be based locally to Oldbury, driving licence advantageous but not essential.

You will be handling inbound enquiries and handle communication between customers, third parties and internal technical staff.

You will not need to be IT technically experienced for this role this is a customer service, administrative role.

Service Desk Analyst Location: near Coventry Salary: £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of...

About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global...

As a Junior Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. This role is suitable for a 1st time role in the industry KEY DUTIES * Provide a single point of contact to internal colleagues reporting IT-related...

You will be enthusiastic and able to work well within a high performing team as well as perform to a high standard autonomously.

You will have an in depth understanding of risk. The ability to write and deliver high quality reports. A thirst for research and being at the cutting edge of the industry.

You will supervise a multi-disciplinary maintenance team and specialist service partners, ensuring the effective delivery of PPMs, reactive maintenance, and lifecycle works. Working closely with Trust stakeholders, contractors, and internal management, you will play a critical role in maintaining a safe, compliant, and fully operational healthcare facility.

A leading facilities management company in Birmingham is seeking an experienced Estates Director to lead on-site teams delivering top-notch facilities management services. Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. With overall responsibility for operational performance, you will ensure compliance with all regulations...

Ideas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading...

A prestigious accountancy firm in the UK is seeking a Personal Tax Manager/Senior Manager to lead its Personal Tax team based in Taunton or Bristol. The successful candidate will collaborate closely with Tax Partners and fellow Managers to ensure outstanding service delivery to a diverse client portfolio. This role offers a competitive benefits package and opportunities for career progression in...

Are you an accomplished SAP SCM leader ready to shape our future at a global scale?This is a rare opportunity to step into a senior, high-impact role with a world-leading SAP authority, where your expertise will influence global clients, mentor elite SAP talent, and drive best-practice supply chain solutions across complex enterprise landscapes. xbpsjku If you thrive in a trusted-advisor position...

About The Role Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced IT Service Desk Team Leader looking for an opportunity to grow in...

Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is...

Location: Hybrid with any base location If you want to know about the requirements for this role, read on for all the relevant information.London: £48,987 to £61,234 per annumNational: £45,168 to £56,461 per annum(in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)Hours: 36 hours per week - flexible options consideredContract Type:...

You will be based within our newly built, high specification open plan head office in Dudley

About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global...

Service Desk Support Manager – Birmingham/Hybrid£40,000-£50,000 plus benefitsA well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

A leading cybersecurity firm in Birmingham is seeking a Red Team Lead to manage sophisticated attack simulations. The ideal candidate will excel in pressure environments, possess strong technical abilities, and effectively mentor team members. Responsibilities include planning engagements, delivering reports, and maintaining customer relationships. Candidates should have strong skills in C2...

About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global...