Service Centre Analyst jobs in Coventry

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

Join Our Team as a Call Centre Analyst!Are you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you!Position: Call Centre AnalystContract Type: PermanentSalary: £25,000 - £32,000Working Pattern: Full TimeLocation: Hybrid WorkingWhy Join Us?As a Call Centre Analyst, you will play a pivotal role...

Salesforce Test Analyst Note: Active SC Clearance Required Role overview: We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software...

You will execute projects that combine strategic insight with tech-forward solutions to deliver end-to-end, decision-ready outputs for clients. The role requires intellectual curiosity, analytical rigor, creativity, and structured strategic thinking, with strong client engagement and clear opportunities for professional growth as a trusted extension of client teams.

Caprae Capital Partners - Undergrad Buyside Analyst (10 hrs/week - Paid Program) Caprae Capital Partners is a private equity and acquisitions platform led by Kevin Hong - a serial founder who scaled two tech ventures to $31M ARR and $7M revenue. Today, Caprae is one of the fastest-scaling platforms in lower-middle-market M&A and ETA ecosystem, combining an international research engine, a...

A leading OEM Client based in Coventry is in search of a Customer Service Specialist (Call Centre) to join their dynamic team. The role involves providing both technical and non-technical customer service to business and end-consumer customers through various channels, including phone and online chat. Candidates must be experienced professionals capable of working independently and handling...

Join to apply for the EU Service Centre Lead North role at ABB E-mobility In This Role: Main Accountabilities Accountable for leadership of direct reports to include ongoing direction, coaching, and development. Lead Service Centre team to continuously surpasses customer expectations. Ensure the team is the driving gear between the customers, Field Service and internal ABB...

You will have responsibility for the following:

You will be joining a company recognized by Analysts - Nelson-Hall – Innovator in Digital Banking;Zinnov - Established Player in IOT; Forrester – Advanced Analytics; Frost & Sullivan – Digital Transformation Provider; IDC – leadership and experience in business outcomes

You will have the ability to fit manufacturer accessories and audio equipment.

You will have a full understanding of Customer Satisfaction and its impact on the business.

You will be trained and able to operate additional systems, such as video reporting i.

You will hold a CQC registration and be registered as a Service Manager within depth knowledge and experience in a health or care setting and supporting service users of various needs moderate to complex in both supported living and multi occupancy living.

Service Desk AnalystLocation: near CoventrySalary: £25,000-£27,500Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move.About the RoleYou’ll handle a mix of 1st and...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

Overview We are looking for an outstanding psychological professional to lead the Acute and Community Psychological Services Department at University Hospitals Coventry and Warwickshire NHS Trust. This senior position provides strategic, professional and operational leadership across all psychological services within the Trust, ensuring the delivery of high‐quality, evidence‐based care for...

Your main responsibilities Are you passionate about delivering outstanding customer service? Join our dynamic Customer Care Centre (CCC) team in Coventry, where you’ll play a vital role in providing a customer-centric experience for both external and internal stakeholders. As a Customer Care Centre Advisor, you’ll be the first point of contact for business customers, consumers, engineers, and...

Better places, thriving communities. Job title: Incident Response Centre Supervisor Where: Coventry - Ansty Park When: We're looking to get the right person into the team Hours: 4 on 4 off working 12-hour shift patterns of days/ late nights 14.91 Per Hour Job objectives and responsibilities · Leading IRC Operators to support colleagues across the client's network by creating a safe and...

# Contact Centre Manager*Location*Location:Location:Coventry-Binley Business Park, HybridLocation is a required fieldSalary Details:Up to £37,000 (depending on experience)## About the roleOur Customer Savings Contact Centre are looking for an Customer Service Manager to join them. This is an up to 12 month opportunity.This role is responsible for leading, coaching and inspiring a team of customer...

Overview Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Centre) to join their team, Inside IR35. Details Umbrella Pay Rate : £23.64 per hour. Responsibilities General Customer Service includes post-sale technical and / or non-technical customer service and support across multiple sub-families for business and / or end-consumer customers which...

A leading technology firm in Coventry seeks a dynamic EU Service Centre Lead North to lead the Service Centre team, ensuring superior customer satisfaction and operational excellence. The role requires strong leadership and communication skills, along with experience in team management and CRM/ERP systems. Ideal candidates will exhibit an analytical mindset and commitment to innovative solutions....

Registered Service Manager?? Covering the Midlands Check out the role overview below If you are confident you have got the right skills and experience, apply today.?? £35k per annum?? Full-time – PermanentReal Life Options is a registered charity, we deliver creative, dynamic and person-centred services providing a range of individualised support to people living in shared supported living...