contact centre analyst jobs in Coventry

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

Your main responsibilities Are you passionate about delivering outstanding customer service? Join our dynamic Customer Care Centre (CCC) team in Coventry, where you’ll play a vital role in providing a customer-centric experience for both external and internal stakeholders. As a Customer Care Centre Advisor, you’ll be the first point of contact for business customers, consumers, engineers, and...

Job Description Job Title: Interim Commercial Finance Analyst Duration: 6 months Location: Coventry Day Rate: £350 per day Start Date: ASAP About the Business: Marks Sattin is recruiting for our client, a leading multi-site organisation operating in a fast-paced and commercially driven environment. This is a business known for innovation and a strong commercial footprint across the UK....

REMOTE 24/7 SOC Analyst | UK-Based Frontline cyber defence. Real incidents. Real progression. Looking to build (or accelerate) your SOC career without commuting? This is a fully remote 24/7 SOC Analyst role within a modern, analyst-led Security Operations Centre supporting diverse customer environments across the UK & Europe. You’ll be hands-on with live incidents, real attackers, and...

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

Join Our Team as a Call Centre Analyst!Are you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you!Position: Call Centre AnalystContract Type: PermanentSalary: £25,000 - £32,000Working Pattern: Full TimeLocation: Hybrid WorkingWhy Join Us?As a Call Centre Analyst, you will play a pivotal role...

Department: Technology Salary (£): £, to £, Request Fulfilment Senior Analyst LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top % of utility companies worldwide when it comes to employee engagement and ranked as a Top UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued...

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you...

You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.

You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.

Job Title: Digital and IT Senior AnalystLocation: Ansty Park - 4 days on site and 1 day working from homeDuration: 6 Months (Contract)Rate: £300 per day via umbrella companyClearance: Candidate needs to be BPSS eligibleOverviewThe Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group...

You will have responsibility for the following:

Job Summary ain Duties and Responsibilities: User Support & Service Delivery - Act as the first point of contact for all IT-related queries (excluding ERP), using the local web-based ticketing system (Spiceworks). - Provide daily responsive user support, ensuring issues are resolved in line with Group and Local processes. - Install, repair, and support all on-site computer systems by diagnosing...

🚀 We’re hiring | Sales Enablement & Operations Manager 📍 UK – 100% Remote (limited travel) 💼 Professional Services | Partnership-led firm This is a high-impact, manager-level role sitting at the heart of sales, business development and growth. This is a priority hire and a key position within the firm. You’ll work closely with senior leadership, including the Chief Growth Officer, Partners...

THE OPPORTUNITY: Lead RevOps Strategist & Platform Specialist, Data Center (remote role UK or Spain) Job Summary: Iron Mountain is seeking a highly experienced, proactive, and strategic Lead RevOps Strategist & Platform Specialist to join our IMDC Global Services team in the UK or Spain (remote role). The Lead RevOps Strategist & Platform Specialist will serve as the pivotal link between our...

You will be a confident and compassionate leader with a strong background in domiciliary or homecare management. You’ll bring both strategic thinking and hands-on leadership to the role. Essential requirements include: - Level 5 Diploma in Leadership for Health & Social Care (or working towards)

Job Description Join our passionate, values-driven clinical team at Maximus, a trusted provider of the DWP since 2015. We’re looking for a Registered Medical Doctor, General Practitioner or Junior Doctor to conduct health assessments and make a meaningful difference to people’s lives. This is a hybrid role with only a few days per week in an assessment centre. **Applicants only need to apply to...

You must be currently studying at a UK university and be eligible to ork in the UK without sponsorship WHAT WE’RE LOOKING FOR We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term.

You should be somebody who can work well alone but when needed be able to integrate well into a team.