Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.
You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.
You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...
You will also be required to liaise with internal departments to ensure the smooth resolution of any issues. This role involves pro-active communication with field engineers, customers, and suppliers, owning all calls from the moment they are logged until completion.
You must be confident in your approach with a friendly manner.
You will work closely with engineering teams, contractors, and internal stakeholders to ensure services are well‑coordinated, compliant, and customer‑focused.
You will be:An effective communicator, able to present information clearly both verbally and in writing. Well-organised, with the ability to manage competing priorities and meet deadlines.
Helpdesk Administrator/CoordinatorLocation: Romford, EssexWorking Pattern: Monday-Friday, on-siteSalary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company BenefitsType: Permanent, Full-Time (PAYE)Sector: Construction & Building ServicesThe RoleWe are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and...
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Fleet & Supply Chain Manager based predominantly around the North West/Manchester areaThe role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely,...
You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.
You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.
You will be working for a public sector organisation looking for a head of facilities management to join them. This is a 6-month contract initially.
Equans is looking for a Regional Manager to cover the Northwest of England on a 12 month fixed term contract. This is a full-time role, working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. The Regional Manager will have responsibility for TFS provision across one of the seven regions in the HMCTS portfolio. They will have three...
You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.
Job Description: Commercial Manager Overview We are seeking an experienced Commercial Manager to oversee the financial, contractual, and performance management of large public‑sector maintenance and FM contracts. This role requires strong analytical capability, excellent communication skills, and deep knowledge of FM service delivery and NEC4 contract frameworks. Key Responsibilities...
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies...
You will be responsible for managing the full lifecycle of facilities management service requests, focusing on accuracy, speed, and client satisfaction. Frontline Service: Professionally handle planned and reactive FM service requests via phone and email, logging all issues accurately and ensuring appropriate escalation based on priority (e.g., P1 to P4 fixes).
You will be responsible for planned and reactive maintenance, electrical testing, and ensuring all works are completed safely, efficiently, and within agreed service level agreements (SLAs). Key Responsibilities * Carry out electrical PPM and reactive maintenance tasks as issued via the helpdesk, ensuring works are completed within set timeframes and customer expectations are exceeded.
FM Customer Service AdvisorLocation: Manchester City Centre Full-Time | 4 months temp with a view to go permanent for the right candidateWe're looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities...
You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects.
You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base.