You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
A technology solutions provider based in Burton upon Trent is seeking a proactive Helpdesk Analyst to be the first point of contact for IT assistance. This role will involve resolving issues, logging tickets, and managing user accounts. Ideal candidates should have experience in an IT service desk environment and be proficient with Microsoft Windows 11 and Office 365. The company offers personal...
You will be driven by customer service and will have excellent critical thinking skills with a can-do attitude.
You will have a confident telephone manner, being accustomed to communicating with people across all levels. In addition, we would certainly expect the successful applicant to demonstrate the following…
You will show a keen interest in delivering customer service, have a passion for IT, and enjoy fixing problems quickly.
You will show a keen interest in delivering customer service, have a passion for IT, and enjoy fixing problems quickly.
You will ideally have experience working in an IT/support role in a professional services or legal environment and be looking to kick start your career in IT.
A public health service organization is looking for a Helpdesk Senior Analyst to provide exceptional customer service and technical support primarily through the service desk. This role involves acting as a technical escalation point and contributing to the development of digital services for health and care. Candidates should have strong problem-solving skills, customer service experience, and...
A leading IT support organization in the UK is seeking an Entry Level Helpdesk Analyst to join its team. The role involves providing expert technical assistance for hardware and software issues, managing support tickets, and collaborating with internal teams for seamless IT operations. Strong communication and problem-solving skills are necessary, along with the ability to handle multiple tasks...
A leading ICT Recruitment Consultancy in the United Kingdom seeks Helpdesk Analysts to deliver exceptional 1st line support for clients. The role involves acting as the first point of contact for technical queries, ensuring customer satisfaction, and managing resolutions for tickets and queries. Ideal candidates should possess 2-3 years of experience, ITIL certification, and strong communication...
You should have excellent customer service experience and a thorough knowledge of Microsoft Office Suite in order to fulfil this brand new role for the firm.
You will diagnose and troubleshoot support issues through to resolution, or escalate them as appropriate, making sure that key steps are logged in the helpdesk.
You will also participate in IT projects as required, supporting systems as they go live. Prospective applicants must hold a degree or further education qualification.
Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team!As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees.This hands-on macOS IT support position will involve...
You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. Youll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.
Systems Support Analyst (NEC Housing/NEC Assure) Location: Ipswich (Hybrid - 2 days per week onsite) Contract: 6-Month FTC (Potential for Permanent) Salary: £36,226 REED Technology are working with a client who are urgently seeking multiple Housing Systems Support Analysts (NEC Housing) to join their internal team. This is a critical role following recent team changes, ensuring continuity of...
You will support the overall efficiency of the order-to-cash function which involves leveraging bespoke systems to assess and rate customer activity prior to billing, ensuring accuracy, compliance, and optimal cash flow.
You will play a key role in coaching and guiding the billing analysts through non-standard processes and escalations to ensure an effective outcome.
We are seeking a Business Analyst to support the delivery of a modernised Identity Verification capability across Helpdesk and Self-Service channels. This role will shape user journeys, define clear requirements and support proof-of-concept activity within a major identity and authentication programme. Experience, qualification, and soft skills, have you got everything required to succeed in...
You will supervise other analysts and act as a technical lead for complex system investigations and upgrades. Essential Skills & Qualifications - Certification: MCP or MCSE (Windows 2003-2012). - Education: Relevant Degree, HND, or HNC in a technical discipline. - Server Infrastructure: Expert support for Windows Server (2003-2012) and OS builds for Windows 7/10.
You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities - Application Support & Maintenance - Incident, Problem & Change Management
You should be confident using Microsoft Windows 11, MS Office (Word/Excel), and Office 365, and have experience logging/managing tickets in an electronic Service Desk system. What's In It For You Opportunities for personal development and career advancement through our bespoke training programmes.
Helpdesk Analyst – Contract – Institute of Communication Join the IT support team to ensure seamless operations and high‐standard customer service in the retail sector. Key Responsibilities Provide expert technical assistance for hardware and software issues. Manage and prioritize support tickets and resolve requests efficiently. Collaborate with internal teams to maintain seamless IT...
Legal IT Helpdesk Support Analyst – Thriving US Law Firm Type: general Our client, a prestigious US law firm based in offices near Liverpool Street are urgently seeking an experienced and enthusiastic Legal IT Helpdesk Technician to join their London office asap. Reporting to the IT Director based in Paris, the role will involve the following duties:- Provide technical support at Helpdesk and...
You will provide support to the AP Analysts, helping them to problem solve whilst contributing to the overall efficiency of the accounts payable function. A successful P2P Senior Analyst will always provide an excellent level of customer service to both internal and external stakeholders offering clear and accurate communication throughout the query resolution process.