Experience Manager jobs in Edinburgh

A prominent hotel chain is seeking a Hotel Manager for the Holiday Inn Express in Edinburgh. This role involves leading a team, ensuring excellent guest experiences, and managing operational standards. The ideal candidate will have leadership experience in hospitality, strong communication skills, and a focus on employee engagement. Benefits include discounted hotel stays and health plans. This...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

Customer Experience Host £29,032 Permanent (Full-Time) Edinburgh Waverley Station Various shift patterns including early, late and weekend working. This is for a Full and Part Time talent pool. Part Time salary is £14,516 inclusive of an attendance allowance of £1,909. Interviews for this are provisionally planned for w/c 23rd Ferbruary. Talent Pools – We're always looking for amazing new...

Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450...

Customer Experience Manager - Scotland We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer...

Manages membership experience, building relationships, coordinating events, and ensuring exceptional service in a luxury hotel/members' club setting.

Eden Scott is delighted to be working exclusively with one of Edinburgh's visitor attractions who offer history walks and ghost tours. They choose their Storytellers for their enthusiasm and skill - and never ask them to read from a script. Each one brings their own energy to the story, whether they're telling you about Adam Smith, the father of economics - or the city's rioters, rebels,...

You will be instrumental in defining best practices for customer interaction and ensuring that all service agreements are met consistently. Requires exceptional communication skills and a deep commitment to strategic problem resolution. The job description was generated by AI.

Salary: From £35,000 Location: Edinburgh Longstone Store, Edinburgh, EH14 2ER Contract type: Permanent Business area: Retail Closing date: 30 January 2026 Requisition ID: 400045587 Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the...

A cultural organization based in the City of Edinburgh is seeking a Gallery Supervisor to lead and inspire a team. This full-time role requires excellent leadership and communication skills to create exceptional visitor experiences. The Supervisor will manage gallery operations, ensuring a safe and welcoming environment for all visitors. The position offers a salary range of £29,888 - £32,602...

You will leverage your expertise in design thinking, customer journey mapping, and service design methodologies to drive customer satisfaction and loyalty.

You will have excellent communication skills, with the ability to present at a senior level, run Design Thinking workshops, manage expectations and solve problems in a changing landscape.

You will have demonstrable experience of liaising with multi-disciplinary teams, developing and auditing various care and/or support plans, risk management, people management, and developing close links in the local community, promoting the service and the organisation.

A leading hospitality company in the United Kingdom is seeking an Assistant Front Office Manager. The role requires a proactive leader with a proven track record in supervisory roles and a focus on guest satisfaction. Responsibilities include leading the front office team, monitoring guest feedback, and striving to meet departmental targets. The company values flexibility with shifts and offers...

A cultural institution in Edinburgh is seeking a Gallery Supervisor to lead and motivate a team, ensuring exceptional visitor experiences. Responsibilities include managing gallery operations, engaging with visitors, and maintaining safety and security. Ideal candidates should have experience in visitor services or customer engagement, possess strong leadership and communication skills, and a...

You will manage the Front Office team, drive service excellence, and maintain financial controls. Ideal candidates will have over 2 years of management experience in luxury environments, strong leadership skills, and a passion for team development. The role offers a competitive salary and excellent benefits including paid holidays and professional development opportunities.

The role Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect...

A leading retail company is seeking a Team Support Manager to oversee the fill operation and ensure a high-quality customer experience. The role requires coordinating resources effectively, leading the team in absence of the Colleague Manager, and delivering excellent standards of service. Ideal candidates should demonstrate strong digital capabilities and excellent communication skills, along...

Your newpany This prestigiouspany based in Edinburgh requires a self-driven Customer Experience Administrator to join their dynamic business on a temporary basis. Your new role Key responsibilities include: - Handle customer cancellation requests with care and efficiency. - Update customer accounts and process standard change of details requests. - Proactively raise any issues with your team...

Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450...

A leading supermarket chain in Edinburgh is seeking a Lead Customer Experience Manager. In this role, you will lead a team to ensure excellent customer experiences, handle store operations, and manage team performance. The ideal candidate will have experience in retail management, be data-driven, and possess strong leadership skills. This position offers a competitive salary and various benefits...