Customer Experience Manager jobs in Edinburgh

You will be instrumental in defining best practices for customer interaction and ensuring that all service agreements are met consistently. Requires exceptional communication skills and a deep commitment to strategic problem resolution. The job description was generated by AI.

Customer Experience Host £29,032 Permanent (Full-Time) Edinburgh Waverley Station Various shift patterns including early, late and weekend working. This is for a Full and Part Time talent pool. Part Time salary is £14,516 inclusive of an attendance allowance of £1,909. Interviews for this are provisionally planned for w/c 23rd Ferbruary. Talent Pools – We're always looking for amazing new...

A prominent hotel chain is seeking a Hotel Manager for the Holiday Inn Express in Edinburgh. This role involves leading a team, ensuring excellent guest experiences, and managing operational standards. The ideal candidate will have leadership experience in hospitality, strong communication skills, and a focus on employee engagement. Benefits include discounted hotel stays and health plans. This...

You will be provided with full training and development to give you every opportunity for success.

Job Description Multiple Roles – From Customer Service Agent to Senior Client Manager Level (German Speaking) Edinburgh Permanent Responsibilities: -Respond to and resolve service enquiries, ensuring accurate and timely response -Oversee transactional activity and ensure all products and services are functioning correctly for clients -Participating in periodic client service reviews and...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

Join our team as a Senior Shop Manager dedicated to driving sustained sales growth and elevating the overall customer experience. This demanding role requires excellent communication skills and the ability to inspire staff to surpass all service expectations. Core duties involve analyzing market trends, implementing effective promotional strategies, and controlling operational budgets...

Customer Experience Manager - Scotland We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer...

Salary: From £35,000 Location: Edinburgh Longstone Store, Edinburgh, EH14 2ER Contract type: Permanent Business area: Retail Closing date: 30 January 2026 Requisition ID: 400045587 Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community.

A leading real estate services firm in Edinburgh is seeking a Workplace Liaison to oversee facilities management and ensure high customer satisfaction. The role involves managing service delivery for various facilities while promoting compliance and supporting the Contract Delivery Manager. The ideal candidate will have a strong background in facilities maintenance, excellent communication...

A leading mobility solutions provider is looking for a passionate Customer Experience Specialist in Edinburgh. The role includes providing top-tier support to customers, managing calls from resolution to delivery while embodying a sense of empathy and understanding. You'll enjoy a strong emphasis on work-life balance with a hybrid work arrangement, competitive salary, and numerous benefits...

Your newpany This prestigiouspany based in Edinburgh requires a self-driven Customer Experience Administrator to join their dynamic business on a temporary basis. Your new role Key responsibilities include: - Handle customer cancellation requests with care and efficiency. - Update customer accounts and process standard change of details requests. - Proactively raise any issues with your team...

You will lead and inspire your team, manage budgets, and ensure compliance with standards. The position offers a comprehensive reward package and opportunities for personal and professional growth. Apply now to be part of a diverse and dynamic team at Virgin Media O2.

A leading fashion retailer is seeking a Keyholder in Edinburgh to support daily store operations and provide an exceptional shopping experience. Responsibilities include ensuring the store meets company objectives, supporting the management team, and leading by example in customer service. Ideal candidates will have prior retail management experience, strong multitasking skills, and the ability...

You will be responsible for generating sales and providing a positive shopping experience. Core duties include greeting customers, maintaining store standards, and meeting sales goals. The ideal candidate should have excellent communication skills, previous retail experience, and the ability to work flexible hours.

A leading financial mutual in Scotland is seeking a Customer Representative for their branch in Corstorphine, Midlothian. This permanent, full-time position involves providing exceptional support to customers across various channels while working as part of a team. The successful candidate will engage directly in transactions, assist with product applications, and ensure a top-notch banking...

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group...

The role Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect...