Customer Experience Manager jobs in Edinburgh

You will be instrumental in defining best practices for customer interaction and ensuring that all service agreements are met consistently. Requires exceptional communication skills and a deep commitment to strategic problem resolution. The job description was generated by AI.

A prominent hotel chain is seeking a Hotel Manager for the Holiday Inn Express in Edinburgh. This role involves leading a team, ensuring excellent guest experiences, and managing operational standards. The ideal candidate will have leadership experience in hospitality, strong communication skills, and a focus on employee engagement. Benefits include discounted hotel stays and health plans. This...

You will be provided with full training and development to give you every opportunity for success.

Job Description Multiple Roles – From Customer Service Agent to Senior Client Manager Level (German Speaking) Edinburgh Permanent Responsibilities: -Respond to and resolve service enquiries, ensuring accurate and timely response -Oversee transactional activity and ensure all products and services are functioning correctly for clients -Participating in periodic client service reviews and...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

Join our team as a Senior Shop Manager dedicated to driving sustained sales growth and elevating the overall customer experience. This demanding role requires excellent communication skills and the ability to inspire staff to surpass all service expectations. Core duties involve analyzing market trends, implementing effective promotional strategies, and controlling operational budgets...

Customer Experience Manager - Scotland We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer...

Salary: From £35,000 Location: Edinburgh Longstone Store, Edinburgh, EH14 2ER Contract type: Permanent Business area: Retail Closing date: 30 January 2026 Requisition ID: 400045587 Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will lead and inspire your team, manage budgets, and ensure compliance with standards. The position offers a comprehensive reward package and opportunities for personal and professional growth. Apply now to be part of a diverse and dynamic team at Virgin Media O2.

A leading fashion retailer is seeking a Keyholder in Edinburgh to support daily store operations and provide an exceptional shopping experience. Responsibilities include ensuring the store meets company objectives, supporting the management team, and leading by example in customer service. Ideal candidates will have prior retail management experience, strong multitasking skills, and the ability...

A leading mobility solutions provider is looking for a passionate Customer Experience Specialist in Edinburgh. The role includes providing top-tier support to customers, managing calls from resolution to delivery while embodying a sense of empathy and understanding. You'll enjoy a strong emphasis on work-life balance with a hybrid work arrangement, competitive salary, and numerous benefits...

Your newpany This prestigiouspany based in Edinburgh requires a self-driven Customer Experience Administrator to join their dynamic business on a temporary basis. Your new role Key responsibilities include: - Handle customer cancellation requests with care and efficiency. - Update customer accounts and process standard change of details requests. - Proactively raise any issues with your team...

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group...

The role Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect...

A leading retail company in the United Kingdom is seeking a UK Stock Assistant to join their team at Fort Kinnaird Retail Park. The role focuses on customer engagement, teamwork, and operational excellence to create a positive shopping experience. Ideal candidates should be detail-oriented, passionate about retail, and possess excellent communication skills. The position offers competitive pay,...

A global mobility leader is seeking temporary Customer Service Representatives based at Edinburgh Airport. The role involves greeting and assisting customers with vehicle rentals, processing agreements, and ensuring a great rental experience. Ideal candidates have excellent communication skills and prior customer service experience. Flexibility is required for shifts across the week. Join a...

A leading casino operator in Edinburgh is seeking an experienced Pit Boss to ensure compliance with gaming regulations and provide exceptional customer service. The role involves coaching staff, maintaining high operational standards, and adapting to varied shift patterns. A Personal Functional License is required. The position offers a competitive salary along with extensive benefits including...

A leading omnichannel car retailer is seeking a Sales Support professional in Edinburgh. The ideal candidate will deliver exceptional customer service, manage administrative tasks, and work closely with internal teams. Requirements include a UK driving licence and customer service experience. This permanent position offers a competitive salary, flexible working hours, and a variety of benefits...

A leading fashion retailer is looking for a Sales Associate who delivers exceptional customer service and creates memorable shopping experiences. The role includes driving sales through register functions and maintaining visual merchandising standards. Ideal candidates will have sales or customer service experience, a passion for fashion, and the ability to multitask in a fast-paced environment....