2nd Line Support Analyst jobs in Devon

What you’ll be doing 1. Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s 2. Escalate and manage tickets into 3rd line / vendors where appropriate 3. Ensuring case notes are technically accurate and updated in a timely manor 4. Excellent communication to our customers right through to colleagues 5. Provide mentorship to 1st line and...

IT Service Desk Analyst | £170 - £180 | Inside IR35 | 6 Months | Hybrid Remote | Exeter/St Austell We’re currently recruiting for an experienced contract IT Service Desk Analyst to act as the main point of contact for IT issues, delivering prompt, high-quality support while resolving complex hardware, software, and network problems. The ideal candidate will be autonomous in stabilising daily...

You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises.

You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.

Job Description Permanent: 37.5 hour per week Full time (we welcome flexible working discussions) An opportunity to make a difference At Border to Coast our purpose is to make a difference and were looking for a keen Portfolio Risk Analyst to join our award-winning team. As a customer-owned and customer-focused organisation, integrity is one of our values, as is our collaborative and...

2nd Line Support Engineer * Plymouth, Devon * c£32,500 per year * Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities) Skills and Experience: * Ability to work under pressure and manage multiple projects * 2+ years’ experience in a similar helpdesk or IT environment...

Job Title: Junior Application Support Analysts x 2 Contract Type: Permanent Location: Plymouth Working style: Hybrid 50% home/office based Closing date: 1st December 2025 We currently have opportunities for two Junior Application Support Analysts to join the Business Change and Transformation team in Plymouth. As Junior Application Support Analyst, you will provide 1st and 2nd line support...

A leading engineering solutions provider is seeking a full-time Business Systems Analyst in Plymouth, UK. The role involves delivering innovative software solutions for defence and aerospace projects, along with providing 2nd and 3rd line IT support. Candidates should hold an IT or Engineering-related degree and possess experience managing IT solutions. Benefits include a generous holiday...

You will also assist with the roll-out of new hardware and software, provide end-user IT training and other tasks to help ensure the firm’s IT systems run smoothly.

You will also be methodical and be able to identify and troubleshoot problems. Communication skills are key to this role, and it’s important you are able to speak to people on a level they will understand to help them with IT problems.

About the Role Ready to make data governance simple and impactful? Want to help shape how EDF uses data to power better decisions? At EDF, Success is Personal – your journey matters as much as ours. The Opportunity As a Data Governance Analyst, you'll play a key role in embedding governance standards across EDF Business Solutions, supporting our journey towards An Electric Britain. Your work...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

IT Security Engineer (Manufacturing) Exeter £40,000 to £45,000 + Life assurance + Private Healthcare + Progression + Training + Company Benefits Are you an IT Security Engineer looking to join an innovative manufacturer at the forefront of leading technologies, working for a company that strives to continuously invest in their employees, through development, training and clear routes for...

Job Description Do you want to work in Defence and on the latest technologies? Are you keen to join a leader in their field and make a difference? Come and work on some very secure accounts. Were growing our team of Platform Engineering Senior DevOps Engineers to support a very large piece of work. Youll be responsible for all aspects of our automation capabilities and should have strong...

Service Desk Engineer – 1st Line Location: Plymouth (HQ) Working Pattern: Hybrid – up to 2 days WFH Salary: Up to £27,000 DOE Training: Excellent training & development provided About the Role We’re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new...

You will provide industry leading service and help us enhance our reputation, whilst driving customer growth.

You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment

You will be buddied up with an experienced HomeServe Plumbing Engineer

You will also benefit from having: Experience in managing third party consultants, required to support the delivery of complex commercial contract audits. Knowledge and understanding of commercial governance. Experience of implementing change initiatives and effectively working within a team to drive performance improvements.

IT Service Delivery Technician Location: Axminster, Devon (Hybrid / Office & Field-Based) Contract Type: 6-month Contract to perm Salary: £38,000 - £40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to...

Job Description Job Title: Applications Engineer (UPS) Location: Scarborough Salary: Competitive Job type: Full Time - Permanent We want all our colleagues to grow and build careers with Dale. We invest in our people for the future. Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have...

You will provide high-level oversight for services and projects within your area, ensuring policies and operational procedures are applied effectively and teams are managed efficiently.

You will build a broad understanding of APHA's business processes, to enhance and modernise IT services that underpin critical business activities and the wider IT landscape.

Business Systems Analyst – UK Shape the future of engineering systems at Babcock International. As a Business Systems Analyst you will deliver innovative engineering software solutions to support critical defence and aerospace projects. Responsibilities Analyse, design, and configure engineering software applications to meet business needs. Provide 2nd and 3rd line support for engineering...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers