2nd Line Support Analyst jobs in Coventry

Service Desk AnalystLocation: near CoventrySalary: £25,000-£27,500Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move.About the RoleYou’ll handle a mix of 1st and...

A leading IT solutions provider in Coventry is seeking a proactive 1st/2nd Line IT Support Engineer. The role focuses on providing technical support for an MSP client, diagnosing and resolving technical issues related to Windows infrastructure. Key responsibilities include managing incidents, responding to service requests, and ensuring effective customer communication. Ideal candidates should...

You will safeguarding critical infrastructure, drive innovation, and enable the future of energy delivery. Working across AWS, Azure, and Google Cloud environments, you'll provide technical assurance, resolve complex incidents, and contribute to strategic decisions that shape our technology roadmap.

🎧 | MSP Environment | Near Coventry | £25,000–£27,000 + Progression + Training Looking to kick your IT career up a gear? Join a fast-growing Managed Service Provider near Coventry, where no two days are the same and your technical skills actually get noticed. You’ll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps...

You will have strong stakeholder management skills, with the ability to influence and make a positive impact.

You will have prior experience of interacting with senior managers and have strong communication skills, with the ability to explain complex technical matters in a concise

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. The Role ALS Laboratories are looking for a Laboratory Analyst Grade 3 to support their Organics department at ALS Coventry. The person will be completing, to the required timescales and quality standards, the...

You must be eligible to work in the UK. Your Experience / Background / Previous Roles May Include: IT Helpdesk Technician, Technical Support Specialist, Desktop Support Technician, IT Service Desk Analyst, Systems Support Technician, IT Support Engineer, IT Operations Technician, User Support Specialist, IT Troubleshooter, IT Service Technician, Network Support Technician, IT Support Analyst.

You will be driven by customer service and will have excellent critical thinking skills with a can-do attitude.

You will have a confident telephone manner, being accustomed to communicating with people across all levels. In addition, we would certainly expect the successful applicant to demonstrate the following…

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

You will have responsibility for a team of 23 staff within the department, including line management for the team leaders of the five sub teams; DevOps, DataOps, ERPOps, Dev Team, Agile Delivery. Key Responsibilities: Leadership & Strategy

You will gain great oversight of comprehensive exposure to various technology domains within the organisation.

You will be based at Severn Trent Headquarters in Coventry, the heart of our patch.

You will work alongside experienced analysts, developers, and project managers/scrum masters to deliver innovative solutions that enhance both customer and colleague experiences.

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

🚀 We’re hiring | Sales Enablement & Operations Manager 📍 UK – 100% Remote (limited travel) 💼 Professional Services | Partnership-led firm This is a high-impact, manager-level role sitting at the heart of sales, business development and growth. This is a priority hire and a key position within the firm. You’ll work closely with senior leadership, including the Chief Growth Officer, Partners...

Recruitment Consultant - WEG Tech | Warwick Employment Group - University of Warwick About the Job 6 Months FTC - £47,389 – £56,535 per annum (depending on experience) + Holiday Pay + Benefits + Hybrid (on-campus and remote working available) To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture...

You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

. At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.**The Role****Days Per Week:**Tuesday to Saturday (08:00 - 16:00) **Contract:**Full Time and Permanent **Annual Salary:**£27,636 per annum **Hiring Manager:** Kay Poole **Closing Date:** Monday 26th January...

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. The Role Are you an experienced laboratory professional ready to take the lead from the bench? We're looking for a Senior Analyst to play a pivotal role in delivering high-quality environmental testing, ensuring...

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. An opportunity has arisen for an Analyst - Grade 3 within the Inorganics department at ALS Environmental in Coventry, West Midlands. As an Analyst Grade 3 you will be completing, to the required timescales and...

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. ALS Laboratories are looking for a Laboratory Analyst Grade 1 to support their Inorganics department at ALS Coventry. Laboratory Analysts require a good mix of skills. The person will be responsible for ensuring...

You will play a key part in ensuring smooth daily operations, maintaining excellent scientific standards, and guiding a dedicated team to deliver exceptional service to our customers. If you are a confident communicator, enjoy motivating others, and are committed to continuous improvement, we would love to hear from you.