Service Desk Analyst jobs in West Midlands

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

You should be confident in: - Troubleshooting posting errors, transaction discrepancies, and general ledger issues

You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution.

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: - Monday to Friday, 07:00am – 1pm and standby 6:30-11pm - Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily...

Role: 1st Line Support Engineer Location: Dudley Salary: £25,000 - £28,000 Hybrid after probation The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. My client: fast growing IT service provider supporting small and medium-sized businesses in the West Midlands. mission is to deliver reliable, outcome-focused IT...

SERVICE DESK TEAM LEADER - (HYBRID – SHEFFIELD) KEY POINTS • Leading first-line engineers within a growing Managed Service Provider (MSP) • Hybrid working from Sheffield HQ (2–3 days in office) • Hands-on leadership role with progression opportunities • Competitive salary (Up to £32,500) and ongoing training & development ABOUT THE CLIENT We’re supporting an established technology business...

You will be responsible for providing technical assistance, troubleshooting, and support to end-users, with a specific emphasis on Windows OS and Microsoft applications.

You will be responding tomon requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable.

You will be based within our newly built, high specification open plan head office in Dudley

Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is...

Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at...

Employer heading Service Desk Analyst Band 4 Job overview Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB’s, Acute and Community Trusts), GP practices, and many non-NHS clients in...

Job Description Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy...

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and...

Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong...

Role: 1st Line Support Engineer Location: Dudley Salary: £25,000 - £28,000 Hybrid after probation My client: fast growing IT service provider supporting small and medium-sized businesses in the West Midlands. mission is to deliver reliable, outcome-focused IT support while fostering teamwork, professionalism, and continuous learning. The Role We are seeking a Level 1 Help Desk Technician...

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: - Monday to Friday, 07:00am – 1pm and standby 6:30-11pm - Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily...

You should be confident in: - Troubleshooting posting errors, transaction discrepancies, and general ledger issues

You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution.

You should be confident in: - Troubleshooting posting errors, transaction discrepancies, and general ledger issues

You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution.

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: - Monday to Friday, 07:00am – 1pm and standby 6:30-11pm - Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily...