IT Service Desk Analyst jobs in West Midlands

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

You should be confident in: - Troubleshooting posting errors, transaction discrepancies, and general ledger issues

You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution.

Role: 1st Line Support Engineer Location: Dudley Salary: £25,000 - £28,000 Hybrid after probation The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. My client: fast growing IT service provider supporting small and medium-sized businesses in the West Midlands. mission is to deliver reliable, outcome-focused IT...

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: - Monday to Friday, 07:00am – 1pm and standby 6:30-11pm - Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily...

SERVICE DESK TEAM LEADER - (HYBRID – SHEFFIELD) KEY POINTS • Leading first-line engineers within a growing Managed Service Provider (MSP) • Hybrid working from Sheffield HQ (2–3 days in office) • Hands-on leadership role with progression opportunities • Competitive salary (Up to £32,500) and ongoing training & development ABOUT THE CLIENT We’re supporting an established technology business...

You will be responding tomon requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable.

You will be based within our newly built, high specification open plan head office in Dudley

Job Description Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy...

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution. The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and...

OT/IT Technical Analyst Utilities Predominantly remote: Occasional travel to site 6 months+ In full: We’re implementing a new system to be used on Operational sitesthat is being designed by a third party. We require someone with an Operational Technology (OT) Infrastructure and Network background to assist in knowledge sharing, query resolution and oversight of the design to ensure it’s...

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in...

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution. The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and...

OT/IT Technical Analyst Utilities Predominantly remote: Occasional travel to site 6 months+ In full: We’re implementing a new system to be used on Operational sitesthat is being designed by a third party. We require someone with an Operational Technology (OT) Infrastructure and Network background to assist in knowledge sharing, query resolution and oversight of the design to ensure it’s...

Role: 1st Line Support Engineer Location: Dudley Salary: £25,000 - £28,000 Hybrid after probation My client: fast growing IT service provider supporting small and medium-sized businesses in the West Midlands. mission is to deliver reliable, outcome-focused IT support while fostering teamwork, professionalism, and continuous learning. The Role We are seeking a Level 1 Help Desk Technician...

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: - Monday to Friday, 07:00am – 1pm and standby 6:30-11pm - Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily...

You should be confident in: - Troubleshooting posting errors, transaction discrepancies, and general ledger issues

You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution.

OT/IT Technical Analyst Utilities Predominantly remote: Occasional travel to site 6 months+ In full: We’re implementing a new system to be used on Operational sitesthat is being designed by a third party. We require someone with an Operational Technology (OT) Infrastructure and Network background to assist in knowledge sharing, query resolution and oversight of the design to ensure it’s...

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution. The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and...

You should be confident in: - Troubleshooting posting errors, transaction discrepancies, and general ledger issues

You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution.

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: - Monday to Friday, 07:00am – 1pm and standby 6:30-11pm - Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily...