You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. Your responsibilities: ✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
Key ResponsibilitiesSLA, KPI & Performance Reporting Develop and maintain dashboards, scorecards and reports covering SLAs, KPIs, OLAs and operational metrics across multiple Workplace Technology domains. Monitor service performance trends to identify risks, bottlenecks and improvement opportunities. Produce monthly and quarterly performance packs for leadership, including narrative insights and...
A data-driven advisory firm in Cardiff is looking for an Associate Service Operations Centre Analyst to join its team. This entry-level position provides hands-on experience in IT service management, focusing on customer incident response and technical support within an ITIL framework. The ideal candidate will be detail-oriented, organized, and eager to learn in a fast-paced environment....
PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned...
A leading retail company in Leicester seeks a Senior Service Operations Manager to oversee Service Excellence within the Service Operations team. This role requires ITIL accreditation and experience in retail service delivery, with a strong focus on customer satisfaction. The candidate will manage the Service Desk, incident management, and quality control while fostering teamwork and...
A dynamic technology organization in the UK seeks an experienced IT Service Desk Lead to ensure effective operation of the service desk. This role involves leading the configuration of service desk tools, monitoring performance, and driving continuous improvement. Candidates should have over 5 years of experience in service management, deep knowledge of ITIL practices, and strong technical and...
Location: Corsham Job Type: Contract Industry: Business Transformation Job reference: BBBH428651_1764348447 Posted: about 7 hours ago Job Title: SC Cleared Service Asset & Configuration Manager Location: Corsham 2-3 days Duration: 31/03/2026 with likely extension Rate: Up to £750 per day via an approved umbrella company Our Client, a leading defence and technology organisation, is hiring for a...
A recruitment agency is seeking experienced ITIL / ITSM Consultants in the United Kingdom to support short-term advisory and assessments with tier-1 clients. The role involves leading ITIL-aligned assessments and producing deliverables such as maturity heatmaps. Candidates should have proven experience with ITIL practices, ITSM tools, and excellent stakeholder management skills. Relevant...
Job ref: LF1212703_1698656178 Location: Corsham Sector: Job type: Salary: £56000 - £66000 per annum + Benefits package Contact: Laura Fitzgerald Email: Published: 1 day ago Role: ITIL Event Manager Salary: Up to £66,000 per annum dependent on experience Location: Onsite in Corsham Active SC or DV Clearance is required for this role - you will be sponsored through DV if not in...
A leading Facilities Management provider in the UK seeks an experienced IT Service Manager to lead the IT Service Desk team and ensure exceptional service delivery. The role requires strong IT Service Management skills, proven leadership experience, and knowledge of ITIL processes. The position offers a competitive salary, hybrid working model, and various benefits. Candidates must have ITIL...
A retail technology software company is urgently seeking a Service Desk Manager in Greater London. The ideal candidate should have at least 2 years of experience in a customer-facing service desk role, preferably in a SaaS environment. Responsibilities include managing ticket workflows, troubleshooting customer issues, and implementing ITIL processes to improve service quality. The salary for...
A leading consultancy firm in Newtownabbey is seeking a Technical Services Manager to lead their Technical Support function. This role requires a service-driven leader with a strong background in ITIL Service Management and Incident Management expertise. Responsibilities include mentoring support teams, managing major incident processes, and liaising with senior stakeholders. A competitive salary...
A leading IT service company is seeking a Service Capacity Manager in Basingstoke to ensure VMware-based infrastructure meets business needs. Candidates should have strong experience in capacity management and ITIL frameworks. The role includes overseeing capacity management services, monitoring performance metrics, and identifying risks. Security clearance is required for this position, which...
A global insurance company is seeking an experienced IT Change Manager to lead the Change Management process within their IT Service Management team. The ideal candidate will have extensive knowledge of ITIL practices, strong communication skills, and a background with ServiceNow. Responsibilities include managing change processes, reviewing risks, and ensuring compliance with regulations. This...
A leading recruitment agency is seeking an Interim Change Analyst to support technical changes within an enterprise environment. This 6-month role offers a day rate and a hybrid work arrangement, primarily operating in Shropshire with some travel across Europe. The ideal candidate will possess a strong background in ITIL, Incident and Problem Management, and experience with ServiceNow and SAP....
You will be responsible for the success of the key products of the ITIL portfolio, including certifications, learning content and publications. As Product Manager for the ITIL portfolio, you will work closely with teams across the business in order to deliver the overall roadmap and achieve commercial success for the product set within the ITIL portfolio.
A leading technology solutions provider seeks a Service Architect to support and design enterprise IT services within the Policing sector. This role involves leading project delivery, ensuring ITIL standards are defined and implemented, and acting as a primary interface between customers and the company. Ideal candidates will have experience in service architecture, strong ITIL knowledge, and the...
A prominent technology company in Leeds is seeking a Major Incident Manager to enhance delivery capabilities and ensure effective service restoration during major incidents. This role requires considerable ITIL-based experience and team leadership skills. Candidates must demonstrate flexibility and self-motivation while managing service level targets. The company offers career development...
A leading software solutions provider in Bromley is seeking a Principal Service Delivery Manager. In this role, you will lead the delivery of software services to ensure they meet business goals and customer expectations. You are expected to possess significant experience in service delivery management and have a strong understanding of ITIL and change management. This office-based position...
A technology consulting firm in Basingstoke is seeking a Service Capacity Manager to oversee capacity management services. The ideal candidate will have strong experience in capacity management, particularly with VMware infrastructure, and a good understanding of ITIL frameworks. Strong communication and analytical skills are essential. Candidates need to hold or have held DV level security...