You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.
You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the stores appearance.
You will be responsible for: I know my customers and serving them with passion and pride, giving great natural service.
You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges. Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.
Job description Are you a self-starting sales professional ready to take control of your time and income? Join us as a Managed Print Services Consultant and sell best-in-class printers and document solutions to businesses across the UK — on your own schedule. This commission-only, self-employed role is built for high-performers who want ongoing earnings from every deal they close. What’s in it...
You will be working with a team of 4 Field Service Engineers to undertake scheduled services & repairs along with responding to breakdowns of plant equipment on clients premises around the south of England.
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers.
You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
You will be based from our Head Office in Ringwood. Hours of work are 9:00 am to 5:30 pm, Monday to Thursday and 9.00am to 5.00pm on Friday with one hour for lunch each day.
You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.
You will:Diagnose and resolve 2nd line issues via remote supportWork with clients to fully understand and recreate problemsEscalate complex issues to 3rd line colleagues when neededMonitor open tickets and drive them through to resolutionSupport a wide variety of clients, infrastructures, and technologiesOccasionally visit customer sites (no daily travel!
You will be qualified to A-level standard and ideally, Level 3 IRPM. In addition, you will demonstrate excellent keyboard skills and knowledge of Word, Excel and Outlook to an intermediate / advanced standard.
You will possess excellent organisation and communication skills, able to multi-task and prioritise workload with strong attention to detail.
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! • A good standard of English and IT skills is essential
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
About the Role: Are you a driven, self-starter sales professional eager to grow your income? This is your chance to sell top-tier printing solutions while benefiting from an exceptional commission structure. If you have a strong network, a natural knack for closing deals, and a passion for success, your earning potential has no limits. Key Benefits: - Unmatched commission structure: Enjoy 75%...
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
You will take overall responsibility for the national and regional contractor, sub-contractor and supplier agreements to ensure exceptional quality of work and value for money.
You will be an experienced team manager, able to harness the skills and qualities of your team who are based both in the office and out in the field.
You will be based from our stunning Ringwood Head Office, playing a key role in the business, ensuring that our customers receive the highest standards of service. You’ll be organising the workload of the Customer Services Technicians and keeping our COINS database up to date with real time information.
You will be based from our Head Office in Ringwood. Hours of work are 9:00 am to 5:30 pm, Monday to Thursday and 9.00am to 5.00pm on Friday with one hour for lunch each day.
You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner. Your main responsibilities will include:
You will provide technical support and service fulfilment to users of ICT across the business, including our remote access to our construction sites, sales offices and managed developments.
You will also need to have experience of supporting a distributed user base.
You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.
You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers. Occasionally, you may be required to visit retirement developments across the country, so you’ll need a driving licence and be willing to travel.