You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.
You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.
You will oversee all regional activities, including expanding our client base and the delivery and development of the business.
You will also ensure that your workforce have relevant training and are equipped with the relevant skills to meet demands. The includes ensuring effective and prompt communication of toolbox talks, safety alerts and other contract methodology.
You will be based from our Head Office in Ringwood. Hours of work are 9:00 am to 5:30 pm, Monday to Thursday and 9.00am to 5.00pm on Friday with one hour for lunch each day.
You will be based daily at our Head Office in Ringwood with office hours as 9.00 – 5.30 Monday to Thursday and 9.00 – 5.00 on Friday.
You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind.
You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services. Skills and Experience: At least 3 years of experience in a similar role (3rd line equivalent). Proven ability to implement, configure, test, and maintain technical infrastructure.
You will be working as part of a small friendly team who are dedicated to helping the business to achieve it’s goals and objectives.
You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.
You will need to be a strong communicator with a calm and professional manner and the ability to put the customer at the centre of all you do. Ideally you will have experience working in a similar scheduling, service coordinator, help desk position or have worked across an end to end process with multiple customer touch points.
You will be anchored to the Ringwood office, working closely with a highly capable regional team while supporting major residential, commercial and mixed-use developments across the UK. Projects are client-led and national in nature, offering variety and technical challenge while maintaining a sensible hybrid working balance.
You will ideally have:
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op.
You will take ownership of purchase orders, shipment tracking, and product information, ensuring everything from costings to ETAs is accurate and aligned. Working closely with internal teams, global suppliers, and logistics partners, you will proactively manage the critical path, flag risks early, and help prevent delays before they impact customers.
You will be anchored to the Ringwood office, working closely with a highly capable regional team while supporting major residential, commercial and mixed-use developments across the UK. Projects are client-led and national in nature, offering variety and technical challenge while maintaining a sensible hybrid working balance.
You will ideally have:
You will be assisting in providing a safe, enjoyable environment for our customers and clients and helping to ensure their return visits.
You will also be carrying out a wide variety of duties which include equipment set-ups, function rigs and de-rigs and actively engaging with our customers, contractors, colleagues and hirers to provide a first-class experience.
What’s in it for you ? You’ll enjoy: £3,000 payroll tips plus cash tipsLive-in accommodation available at an additional costClear pathway: start as an Assistant Manager, prove yourself over summer, then step up to General Manager – option only if you are a experienced General ManagerA genuine work-life balance with only 3 lunch shifts per week Key Responsibilities In this role, you...
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You will take overall responsibility for the national and regional contractor, sub-contractor and supplier agreements to ensure exceptional quality of work and value for money.
You will be an experienced team manager, able to harness the skills and qualities of your team who are based both in the office and out in the field.
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers.
You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
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