Help Desk Manager jobs in Smethwick

Job Description Key Responsibilities • To act as the lead professional for children and their families in need of help and support. • Work with families, taking a whole family approach to practice, to undertake needs-led assessments and create multi-agency support plans, leading the delivery of this. • Lead on the delivery of multi-agency plans including providing evidence-based support to...

You will be based within our newly built, high specification open plan head office in Dudley

You will handle claims / projects up to £1m in value for domestic and commercial / industrial properties.

You will be expected to assess the damage and determine causation / policy liability.

You will write / submit full reports, outlining your findings and commenting on the nature and extent of damage.

Service Desk Support Manager – Birmingham/Hybrid£40,000-£50,000 plus benefitsA well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

You will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation.

You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services.

You will need to have previous experience in some of the following - working with hard to reach families, experience in life journey work, parenting support work, direct work with children, transporting Looked After Children. This is an agency post and Pertemps can offer you:-

Contract Type : Permanent Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: . am – pm, Monday – Friday Interview Process: -stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long...

Legal Recruitment Consultant - In House Desk About Us My client is an established international recruitment agency with a dynamic and innovative approach to in-house legal talent acquisition. With a robust client base and an extensive candidate CRM system, we pride ourselves on connecting top-tier legal professionals with exceptional in-house legal teams across the the UK. The Role As a...

Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is...

As the Service Desk/ Operations Administrator, you will play a pivotal role in supporting both our sales and technical teams.Main duties for the Service Desk/Operations Administrator role: * Act as the first point of contact for all customer enquiries, providing a friendly and professional experience. * Log, assign, and coordinate IT support tickets using the company’s ticketing system (e.g.,...

Situated full time within a Canon office location, the role is to provide support and provision of first and second line trouble shooting regarding connectivity, enabler software and systems related problems, and, as required, carry out service calls on core product. The role is predominantly focused on providing systems support and rectification of faults or escalation to the appropriate Client...

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

You will be based locally to Oldbury, driving licence advantageous but not essential.

You will be handling inbound enquiries and handle communication between customers, third parties and internal technical staff.

You will not need to be IT technically experienced for this role this is a customer service, administrative role.

We're looking for a Senior Traffic Management Designer to join our Design team based Nationwide. Our 100-strong Construction Engineering capability brings together a team of talented civil, structural and geotechnical engineers from a range of backgrounds, combining complex analysis, spatial design and an eye for the practical to deliver buildable solutions on site. We specialise in reimagining...

You will operate as a senior broker in your own right, building and billing your own desk, while also acting as a point of guidance and structure for the wider team. Where the team is performing well and consistently hitting KPIs, the focus remains firmly on commercial growth and new business.

You will get the usual a laptop, a phone , full support to help you grow and access to jobs boards. We have cups, pens, desk pads and all of the other items for visits and you get fuel cards. We promote from within 1st and want you to be happy, so the tools for the job and commission are here and don't move.

Our client is a fast-growing global technology leader within the connected TV and digital media industry. Their innovative platform powers millions of smart devices worldwide, providing seamless, premium entertainment experiences to consumers. With strong momentum across APAC and Europe, they are expanding their presence in the UK and France and now seek an ambitious Sales Manager to help drive...

Contract type – Full Time, Permanent Band – Band E Information About The Role This role is providing first line IT support expertise to help support the CTP network of services across the UK. The individual will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised,...

You must be based in or around Birmingham, Stoke, Leeds, Bradford, or Nottingham What's In It For You - Competitive salary and performance-based bonuses - 25 days holiday plus 8 bank holidays - Remote-first role with flexibility - Full onboarding, training, and development

You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.

You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings.