Decision Support Manager jobs in Solihull

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

You will be responsible for a range of duties, including:

You should be a caring and compassionate team player with a strong understanding of patient confidentiality. While prior healthcare or theatre experience is a plus, full training will be provided. If you are a compassionate and organized individual eager to contribute to a first-class healthcare team, apply now!

You will be based onsite at one of their partner schools in London, delivering hands-on technical support and ensuring the smooth running of IT systems for staff and students. This is an excellent opportunity for someone who enjoys working in a fast-paced educational environment and takes pride in providing high-quality technical support.

Job Description Executive PA to Group HR Director & HR Support (12 month fixed term) Hybrid Location: Solihull An exceptional opportunity has arisen for an accomplished Personal Assistant to join a leading international firm, supporting our client’s International Group HR Director in this pivotal role. This is a 12 month fixed term contract. This position offers 60% high-level PA duties with...

Technical Support Engineer – CAD/CAM Software Hybrid (3 days on-site near Solihull) £40,000 – £45,000 + benefits Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers...

About sales-i UK Ltd., a SugarCRM CompanyFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for...

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction.

You will have handled customer escalations directly and navigated cross-functional resolution in partnership with Product or Engineering.

You will lead a dedicated team working with children and young people across prevention, out-of-court disposals, statutory interventions, and custody. The team currently supports around 100 children at any one time. Key Responsibilities - Lead and manage a small, skilled team (2 Team Managers, 2 Team Leads, Restorative Justice Worker, 10 Youth Justice Officers, and 2 Support Workers).

Job Description ~~Robert Walters - Management Accountant - Permanent - Hybrid (South Birmingham) - £50,000 - £60,000 per annum~~ Our client, a well-established and growing multi-site organisation, is seeking a Management Accountant to take ownership of month-end processes, deliver insightful financial reporting, support operational decision-making, and play a key role in driving performance...

You will provide leadership to the team, oversee sourcing activities, supplier risk management, and ensure robust governance across all procurement processes. This is a great opportunity to influence business strategy, drive cost efficiencies, and embed best practice in a regulated financial services environment.

You will have proven experience in a similar finance role, ideally within construction or infrastructure.

You will have strong analytical skills and commercial awareness, excellent communication and stakeholder engagement abilities.

You will have a proactive, solutions-focused mindset and the ability to work in a fast-paced environment.

Job Description Indirect Category Manager Location: To be based in one of the 4 Hubs: Amsterdam, Solihull, Madrid, Munich Segment / Business Unit: MVH Europe Function: Commercial | Strategic Sourcing Reports to: Director – Indirect Strategic Sourcing Languages: Proficiency in English and any other European Languages About MVH Europe Mars Veterinary Health (MVH) Europe is a family of...

You will own and rethink back office processes to continuously review and improve, so they are fit for purpose, accurate, and lean.

You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions.

Warehouse Operations Manager Are you experienced in driving operational efficiency within a fast-paced distribution environment? Do you have extensive experience in operational management within food or beverage distribution? Are you an inspirational leader who genuinely cares about their workforce? MacGregor Black are partnering with a leading FMCG business on the search for a Warehouse...

Job Description Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function?This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing...

Job Description Your new company A leading regional firm of Chartered Accountants, renowned for delivering exceptional client service and innovative solutions. Your new role - Attending monthly management meetings to discuss projects, work allocation, topical tax and staffing. - Managing the personal tax team, assisting them with technical queries and completing the more complex personal tax...

You will play a key role in supporting staff and maintaining service standards. Key Responsibilities - Supervise a team of 5-6 staff members, providing guidance and support. - Manage duty systems and oversee case work within the team. - Cover duty when two permanent ATMs are unavailable.

Your newpany From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach their highest potential.Together, they’re building a culture that values personal and...

You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent opportunities.

You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.