customer support manager jobs in Solihull

BAM UK & Ireland is recruiting an Head of Customer Relations to join the Facilities Management team.As the Head of Customer Relations, you will lead BAM FM’s customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. This role builds high-value relationships with clients, internal stakeholders, and industry...

You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying opportunities for growth and addressing risks, you'll play a key role in supporting customer account expansion and ensuring we provide an excellent service.

You will need to bring experience in:

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

Senior Branch Manager Location:Shirley Branch Salary:£35,000 - £44,000 per annum Contract:Permanent Hours:35 hours per week (09.00 17.00, Monday Friday / 09.30 - 12.30 Saturday) Were made for each other At the West Brom, we know solid futures dont happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, well do everything we can to...

Job Title: Customer Service Duration: Temporary Job Type: Full Time, 37.5 Hours Location: 2 Prince's Way, Solihull, B91 3ES Length of contract: 3 Months Pay Rate: £14.70 Start Date: TBC Hours: 9am - 5pm Mon - Thu & Fri 9am - 4.30pm Hybrid: 1 in the office 4 days from home (Monday in the office but may defer on occasions)About the RoleThe Smart Metering Operations Advisor will work within the...

Summary Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. 36,000 - 44,500 per annum | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were resilient, confident and trusted leaders. Just...

We are recruiting for a Neighborhood Services Manager: Key Responsibilities: - Leadership & Team Management - Tenancy & Neighbourhood Management - Management of Anti-Social Behaviour - Performance & Service Quality - Partnership & Stakeholder engagement Qualifications and experience: - A relevant housing qualification (e.g. CIH) or working towards a housing qualification - This position is a...

Job Description About us Founded in 2005, TXO is the global partner for the entire technology lifecycle. We help industries optimize, manage, deploy, and resell technology. Our vision is to make technology more sustainable, reduce costs, minimize waste, and maximize impact. We help companies worldwide increase efficiency, control costs, and achieve environmental goals. By applying circular...

Job Description Robert Walters - Management Accountant - Permanent - Hybrid - Solihull - £60,000 per annum Our client, a well-established and growing business based in Solihull, is seeking a Management Accountant to play a key role in delivering high-quality financial insight across the organisation. This role offers exposure to senior stakeholders, involvement in project and commercial...

Job Description I am working with my exclusively retained client on an exciting opportunity for a hands-on, dynamic Finance Manager to join a growing family-run SME business and shape the finance function for the future. As part of the Senior Leadership team you'll lead a small finance team, drive process improvements, and partner with the business to deliver real insights. This role requires...

An exciting short-term opportunity has arisen for an experienced Neighbourhood Manager to join a high-performing Neighbourhoods team covering Birmingham and Coventry. This is a pivotal leadership role where you will play a key part in stabilising services, supporting frontline teams, and helping to drive positive change across xujxxms neighbourhood services. Apply now, read the job details by...

You will be at the centre of major capital decisions and have the chance to shape how a multi-million (or billion) asset base is governed and reported. The role offers excellent exposure, long-term career progression, and the chance to make a tangible impact in a business where assets truly are the engine of performance.

Job Description 🌟 Technical Services Manager – Cloud & Infrastructure (Hybrid) Department: Managed Services Reports To: Services Director We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about...

Job Description Your new companyA leading regional firm of Chartered Accountants, renowned for delivering exceptional client service and innovative solutions. Your new role - Attending monthly management meetings to discuss projects, work allocation, topical tax and staffing. - Managing the personal tax team, assisting them with technical queries and completing the more complex personal tax...

Marketing Manager Pay: £38,000.00-£40,000.00 per year Job Description: This role is working as a Marketing Manager for a Medical Equipment Distributor, therefore you ideally will have worked within the Healthcare, MedTech industry or B2B distribution. As Marketing Manager, you will play a key role in executing marketing initiatives that support brand visibility, customer engagement, and sales...

Treasury Manager (Remote/1 day per week in the office) Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. A global organisation with operations across North America, Europe, and the Middle East is seeking a highly detail-oriented and analytical Treasury Manager to support regional and global treasury operations. This role is responsible for daily...

You will build trust, communicate effectively and exceed our customer’s expectations; In essence you will ensure that our customers buying experience is industry leading.

You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively.

Job Description Finance Operations ManagerReporting to: Finance DirectorSalary: Circa 60kSolihull AreaOverview:We are looking for a highly organised Finance Operations Manager who will be responsible for overseeing the operations of retail fund products for an investment company. This is an administrative, data-driven role ideal for someone who enjoys working with numbers, processes and detailed...

You will be at the core of customer enquiries and assist in developing the sales team. Discussing the financial requirements of our customers.

You will be confident in discussing and identifying individual / company requirements. Have an outstanding record of sales achievement with exceptional finance sales performance.

You will be responsible for expanding and scaling the function to a global market, across multiple languages, time zones and regions, while working to increase overall process maturity.

You should have an inquisitive mindset and the drive to take ownership of the team, ensuring top-quality support is delivered consistently to customers.