customer support associate jobs in Scotland

You will be a confident people manager who supports and develops their team, and will have a strong background in customer service, ideally within housing or a similar public facing environment.

You will be highly motivated and passionate about improving outcomes for our customers, and skilled at balancing empathy with performance management.

Advert We have an exciting opportunity to join our dynamic and enthusiastic Customer & Business team in a role providing comprehensive support in relation to the processing of memberships, direct debit and all associated processes. As part of this role you will be responsible for business support in relation to financial transactions. We need someone who has experience of dealing with a variety...

Job Description Role:Customer Support Engineer - WAMSKey Skills/ Screening Questions Detailed JD - WAMS, Power Systems, EMS, DMS, SCADA, eterra - Bachelor's degree in Electrical Engineering, Computer Science, or related field. - Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology. - Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar). -...

You will provide coordination support for facilities management services on the FedEx UK account.

You will aim to resolve any queries at first attempt or escalate to the helpdesk supervisor.

You will become a systems expert in Navison which you will use to log and track job requests through.

Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!Job Title: Customer EngineerLocation: Glasgow, Scotland - Field WorkHours: 42.5 per week across 5days with weekend work on rota basisMAIN RESPONSIBILITIES:Diagnose faults and perform repair or replacement of ATM modules on-siteInstall, maintain, and repair equipment within an assigned territory/regionTake...

You will support the sales team with day to day administration and play an important role in maintaining service standards and customer satisfaction.

You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths.

You must be able to pass a credit check and disclosure check to be successful in this position.

You will serve as the primary point of contact for users needing assistance with account management, platform navigation, and complex troubleshooting. - Handle a high volume of inbound and outbound communications via phone, email, and live chat. - Guide customers through step-by-step procedures to resolve technical difficulties using clear, non-technical language.

Role: Customer Service Team ManagerLocation: Glasgow, Hybrid workingSalary: £29,500 + BenefitsHours: 35 hours per week Mon-FriContract: Full-time, PermanentAbout the RoleWe’re looking for an enthusiastic and experienced Customer Service Team Manager to join our clients growing contact centre team. This role requires previous contact centre leadership experience.In this role, you’ll be responsible...

Mortgage Administration Team LeaderEdinburgh, Scotland - hybridSalary dependent on experience + bonus & excellent benefits Our client a customer focused financial services organisation has an exciting opportunity for a Mortgage Administration Team Leader. Reporting to the Head of Mortgage Operations, you will be responsible for the efficient management of the Mortgage Administration function....

Title: Customer Care Advisor – sk:n Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena...

You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments.

You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.

Customer Service Advisor Hours – 40 hours per week ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and...

Job Description Role:Customer Support Engineer - WAMSKey Skills/ Screening Questions Detailed JD - WAMS, Power Systems, EMS, DMS, SCADA, eterra - Bachelor's degree in Electrical Engineering, Computer Science, or related field. - Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology. - Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar). -...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: - Deliver L2/L3 support for DERMS applications, integrations, and services. - Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. - Investigate and resolve incidents, service requests, and escalations...

Role: Customer Support Engineer - GridOS (Kubernetes + Kafka) Experience with GridOS or other grid data management platforms. Knowledge of utility operations, grid modeling, and distributed energy resource management. Familiarity with real-time data streaming and IoT integration. Key Responsibilities: - Design and implement GridOS Data Fabric solutions to streamline data access and management...

Role:Customer Support Engineer - WAMS Key Skills/ Screening Questions Detailed JD - WAMS, Power Systems, EMS, DMS, SCADA, eterra - Bachelor's degree in Electrical Engineering, Computer Science, or related field. - Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology. - Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar). - Experience in...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: - Deliver L2/L3 support for DERMS applications, integrations, and services. - Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. - Investigate and resolve incidents, service requests, and escalations...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/BucharestKey Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: - Deliver L2/L3 support for DERMS applications, integrations, and services. - Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. - Investigate and resolve incidents, service requests, and escalations...