customer success associate jobs in Reading

Job Description A dynamic recruitment agency is seeking a Head of Customer Success to lead the Customer Success function across a high-profile client portfolio. This strategic leadership role involves ensuring customer satisfaction through effective delivery models, project management, and a focus on continuous improvement. The ideal candidate will possess extensive leadership experience, strong...

You will be responsible for developing and executing a strategic sales plan for your team, coaching your team through the complete sales cycle, and building a high‐performance team culture focused on achieving ambitious growth targets.

You will also be confident and prepared reporting moving business metrics to senior leadership.

You will own and maintain the Churn Log, ensuring all risk and potential churn data is captured accurately and updated daily.

You will report to the Director of Customer Success and contribute to specific projects aimed at enhancing customer value and driving business growth.

You will be the go-to person for insight into customers sentiment - You’ll deliver change to enable us to become a customer-first organisation - You’ll provide the business and customer team with lessons learned for to inform continual improvement amongst colleagues

A leading tech start-up in Reading seeks a Customer Success Engineer to provide high-quality assistance to their customer base. The role emphasizes customer support and success, ensuring queries are properly handled. Candidates should have over 2 years of experience in customer support, excellent communication skills, and familiarity with RESTFul APIs and monitoring tools. This position offers...

You will work with Managers, Directors, and Partners on a range of corporate, listed, and owner-managed businesses across multiple sectors. Our audit team has experienced significant growth in recent years, creating clear opportunities for career progression.

You will play a key role in our growth strategy, requiring exceptional collaboration and client service capabilities.

Job Description Associate Fire Engineering Director – UK (Hybrid / Flexible Working) A leading multidisciplinary buildings consultancy is seeking an Associate Fire Engineering Director to spearhead and expand its Fire Engineering capability across the UK. This is a senior leadership position ideal for a highly experienced fire engineer with a blend of technical authority, commercial acumen, and...

You will be working closely with the field teams within the Region to create, implement and execute a customer plan designed to improve CMEX / CSAT and reduce complaints. Frequently refreshing the plan to ensure the activities are focused, dynamic and forward-looking.

You will be trusted to run matters independently, think commercially, and deliver work to a high standard with minimal supervision. Commercial contracts experience is an advantage, but strong corporate capability is essential. The work is varied, often complex, and frequently cross-border.

You will receive a comprehensive induction, training, and awareness sessions to support your effectiveness in the role - A commitment to provide the time (circa 20 days per annum) and energy required is essential.

Be Part of the Ride At Uprise, we’re not just another bike shop. We’re a movement. A space where passion meets innovation, where every customer journey is an adventure, and where cycling is more than transport—it’s a lifestyle. And now, we’re kicking things off with something huge—our first-ever Uprise Bikes store in Bristol. This flagship store is being led by the brilliant team who, until...

Job Title: Associate Product / Clinical Marketing Manager (Oncology Diagnostics) Status: Full Time Division: Commercial / Marketing Location: London-based (hybrid), remote (EU) considered for exceptional candidates Travel: Ability to travel up to ~25% of the time (primarily for conferences, partner meetings, and launch-related activities) Salary: Competitive Reporting: CEO, with structured,...

You will work with Managers, Directors, and Partners on a range of corporate, listed, and owner-managed businesses across multiple sectors. Our audit team has experienced significant growth in recent years, creating clear opportunities for career progression.

You will play a key role in our growth strategy, requiring exceptional collaboration and client service capabilities.

You will relish being part of dynamic team within a progressive and well-respected firm. - Good communication skills and an enthusiasm for working within a team environment. - Like us, to be serious about sustainability.

Job Description We are currently looking to hire into our Reading based Real Estate team and welcome applications from Commercial Property Solicitors with broad ranging property experience. The team acts for investors, developers, banks, occupiers, local authorities and charities and is highly regarded for its work. If successful you can expect a balance of public and private sector work and...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

You will ensure diversification is delivered with pace, precision, and scalability. Key ResponsibilitiesLead all programme and project delivery across the New Business portfolio, from proof-of-concept to scaled deployment. Build and govern a multi-channel delivery capability, balancing internal, third-party, and partner-led delivery models.

A leading subsurface technology firm seeks an experienced Sales Manager to lead a dedicated team in driving revenue growth within the mid-market segment. The ideal candidate will possess at least 5 years of experience in a SaaS environment, proven leadership skills, and a strong aptitude for strategic sales planning. This role involves coaching team members, building customer relationships across...

About the job Customer Success Engineer - Negotiable Our Client are an industry leading tech start-up based in Reading in the UK. Their exceptional SaaS solution is used internationally for the archiving and preservation of valuable digital assets across a range of industries including life sciences, scientific research, heritage and higher education. The Role Our Client are looking for an...

You will orchestrate a multi‑party delivery ecosystem, balancing cost, speed, quality, and capability to scale new products and services effectively. Responsibilities of the Head of Customer Success include: - Lead programme and project delivery across the New Business portfolio, from proof‑of‑concept to full deployment.