Customer Experience jobs in Shepperton

You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels.

Position SummaryWhy join our team?At Samsung Electronics Europe, you will be part of a dynamic and innovative environment where your ideas will shape the future of technology and digital transformation. As a globally recognised leader in electronics and innovation, we are on a journey to deliver premium personalised experiences to our consumers across our multi-touchpoint ecosystem.Join us in...

Overview Position: Head of D2 C Onsite Experience & LoyaltyLocation: ChertseySalary: On ApplicationDuration: OngoingHours: Monday-Friday, 9am-5:30pmAs Head of D2 C Onsite Experience & Loyalty, you will lead the strategy and delivery of a premium, seamless, and personalised customer journey across a European Direct-to-Consumer platform. This role sits at the heart of D2 C growth, driving...

Job Description Are you passionate about creating exceptional customer experiences and driving service excellence? We’re looking for a Service Delivery & Customer Experience Manager to design, implement, and continuously improve the service delivery framework across Healix’s global assistance operations. In this role, you’ll ensure that every customer interaction—calls, claims, and beyond—is...

Description You’ll be responsible for leading the design and implementation of scalable and secure solutions and business systems across our Customer Experience landscape, which will focus on areas such as CRM enhancements (Salesforce). Key Responsibilities May Include: Translate business and technical requirements into high-level architectural blueprints, ensuring alignment with enterprise...

Job description: The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and...

A global technology leader seeks a Principal Customer Success Executive for Financial Services to drive post-sales transformation and engage with C-level executives. The role involves aligning strategies with customer goals and ensuring success through strong relationships and innovative solutions. Ideal candidates will have 15+ years in consulting roles, experience with enterprise Saa S...

Position Summary Ensure you read the information regarding this opportunity thoroughly before making an application. Why join our team? At Samsung Electronics Europe, you will be part of a dynamic and innovative environment where your ideas will shape the future of technology and digital transformation. As a globally recognised leader in electronics and innovation, we are on a journey to deliver...

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who...

This role is being handled by Via, a secure hiring platform used by employers to review candidates.After applying you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match.Customer Service CoordinatorStart Date: FlexibleAbout the Role:Join a leading Property/Construction group in Surrey as a Customer Service Coordinator, playing a key role in...

What you will do Our Planners/Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum. What we...

A global electronics leader in the United Kingdom is hiring a Head of Onsite Experience to enhance the customer journey across their direct-to-consumer channels. The ideal candidate will have over 8 years of experience in digital onsite experience management and proven success in conversion rate optimization and user experience strategies. This is a pivotal role aimed at transforming the online...

Principal Customer Success Executive - Financial ServicesFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced...

If you are looking for a role where no two days are the same and where making a difference is an everyday occurrence, then please read on..We are recruiting an candidates with great Customer Service skills. The job title will be Assistance Coordinator, and you will join our Healix Government (HMG) Contract team, based in Esher.Healix has been providing healthcare and risk management solutions to...

Position: Head of D2C Onsite Experience & Loyalty Location: Chertsey Salary: On Application Duration: Ongoing Hours: Monday-Friday, 9am-5:30pm Overview of a Head of D2C Onsite Experience & Loyalty As Head of D2C Onsite Experience & Loyalty, you will lead the strategy and delivery of a premium, seamless, and personalised customer journey across a European Direct-to-Consumer platform. This role...

Position Summary Why join our team? At Samsung Electronics Europe, you will be part of a dynamic and innovative environment where your ideas will shape the future of technology and digital transformation. As a globally recognised leader in electronics and innovation, we are on a journey to deliver premium personalised experiences to our consumers across our multi-touchpoint ecosystem. Join us...

You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products.

A leading recruitment agency is seeking a Head of D2 C Onsite Experience & Loyalty to drive customer journey strategies across a European platform. The role involves leading conversion rate optimisation initiatives and managing loyalty programmes to enhance customer satisfaction. Strong analytical skills and experience with A/B testing tools are crucial. Benefits include generous holiday...

A leading global electronics company in Chertsey, England, is seeking a Head of Onsite Experience to enhance customer interactions across Direct-to-Consumer channels. The successful candidate will have over 8 years of experience in digital management with expertise in optimizing conversion rates and personalizing user journeys. This role is pivotal in shaping a competitive advantage for the...

You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.

You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.