Customer Case Handler jobs in West Midlands

Job Description We're working with a well-established independent insurance broker in Coventry who are looking to recruit a Commercial Account Handler to join their busy commercial team. This is an excellent opportunity for someone looking to manage a portfolio of SME clients and develop their commercial insurance career in a supportive, professional environment. The Role: As a Commercial...

Job Description COMMERCIAL ACCOUNT HANDLERDUDLEYSALARY UP TO £40,000 DoE OPPORTUNITY:I am working with a fantastic small, independent Brokerage, looking to expand their team with an Account Handler. They are a collaborative team who are looking for someone who would like to make a big impact as they grow.If you are an experienced SME Account Handler looking for an opportunity in a rewarding...

You will be responsible for:

You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: - Manage and process domestic property claims efficiently and accurately. - Provide exceptional customer service by guiding policyholders through the claims process.

Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye detail and are you a competent user of technology?If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing team.As the Case Handler, you will be carrying out a range of duties, some of which have...

You will manage the full policy lifecycle, ensuring customers receive the right coverage at the right price. - Motor Insurance: Handling private car, motorcycle, and van enquiries. - Household Insurance: Managing buildings, contents, and high-value home policies. - Renewals & Mid-Term Adjustments (MTAs): Processing policy changes and ensuring retention through excellent service.

Job Description We are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development. Skills & Experience Required: -...

You will support Client Executives and senior Client Advisors with all aspects of account management, including renewals, mid-term adjustments, invoicing, slip production and client queries.

You will also help maintain strong client relationships and provide technical support when needed.

You will endeavour to ensure that their insurance programmes continue to offer robust coverage in line with their appetite for self-insurance.

You must have excellent communication skills, and be able to build a strong rapport at MD / FD / Group Risk Director level.

You should also be well-organised, with a keen eye for detail and excellent task-management skills.

Job Description Accounts Receivable Officer The Role: Reporting to the HHSRS Manager of RSH, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time time basis. Key Responsibilities: - Written / verbal communication with the external contactors - Communicate schedule updates and changes promptly to all stakeholders. -...

You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible.

You will work alongside a diverse and experienced group where your personal development is at the forefront of our culture. While the role is based in our Birmingham team, you may also have the opportunity to work with our Insolvency Practitioners in other regions as we operate as a national practice across all areas of restructuring & insolvency by embracing a hybrid working model.

Your role at Veezu: The Claims Handler will oversee all aspects of Veezu Assist’s interactions with driver partners, passengers, and solicitors regarding claims handling and accidents. This includes managing key relationships, ensuring efficient claims processing from FNOL to completion, and maintaining compliance with legal and company regulations. This role will play a critical part in...

Working hours: This role is available on a part-time, job-share or full-time basis (37.5 HPW) Location: Flexible – home-working contracts available The opportunity: At Zurich, we’re on an exciting journey of change and transformation. Our aim is to be the leading Retail Protection provider for advisers, customers, and colleagues alike. As our business grows, we’re now looking for a passionate,...

You will be responsible for ensuring engagement with bank wide stakeholders on FOS findings, lessons learned activity is delivered and ensuring actions are put in place to address (with the support of the Root Cause function). Your responsibilities will include:

Job Title IAG Case Worker Reporting To: IAG Service Manager Contract Type: Fixed Term until 30th September 2026 with opportunity to extend subject to programme funding continuation Location: IHWC, Unit 18, ACE Business Park B33 0LD Salary: NJC Scale Points 12 Current FTE £27,336.53 pro rata’d at 20 hours per week £14,978.92 Working Hours 20 hours per week JOB OUTLINE: To provide a...

The Material Handler will play a critical role in the logistics department, ensuring the smooth movement and organisation of materials within the industrial/manufacturing environment. This role is based in Sutton Coldfield and requires attention to detail and efficiency.Client DetailsThe employer is a well-established organisation within the industrial/manufacturing sector, known for its...

A legal services provider in Birmingham seeks a Legal Assistant to support client inquiries and assist with legal processes. The role involves client engagement, record management, and various administrative duties. Ideal candidates will have strong customer service skills, attention to detail, and a willingness to learn. This position is full-time with a flexible shift pattern, catering to...

Description Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point. The File Handler is responsible for carrying out complex and technical investigations on...

Litigated Motor Claims Handler Department: Claims Management Employment Type: Permanent - Full Time Location: Birmingham Description As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases. This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims...