contact centre analyst jobs in West Lothian

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Help shape the future of AI-powered customer experience at Sky . We're transforming how customers interact with Sky - blending human...

Business Analyst - Up to £45,000 - £50,000+ benefits - Edinburgh or Glasgow Centre This is an exciting opportunity for someone who loves solving complex problems, collaborating across teams, and continuously improving how things are done. You’ll play a key role across the full project lifecycle — from discovery and analysis through to delivery — helping shape processes, systems, and data...

You will play a key role in keeping the business running smoothly and securely. 🛠️ Tech Stack Includes: - Dell laptops & Windows 11

You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience dealing with customers via telephone, email and social media would be great. Successful Candidates will be invited to complete Customer Service testing, which is an integral part of the interview process.

You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.

You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.

IT Service Desk/ Support Analyst Location: Bathgate About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our IT infrastructure...

You will also be maintaining appropriate and timely coordination between client sites, personnel, and the appropriate Global Physical Security (GPS) and other Lines of business management on a daily basis.

I’m working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office). This is a role that combines hands-on problem-solving with real influence over how services evolve. You’ll be the final escalation point for complex infrastructure, networking, cloud, and application issues, supporting and...

Gloucestershire (Hybrid) | £25m Turnover | £Competitive + Benefits Are you ready to take full ownership of a finance function in a growing, sustainability-focused business? Hays Senior Finance is exclusively partnering with an international engineering consultancy supporting global industrial leaders in their transition to a more responsible and sustainable future. With 230 employees and a...

Job Description Transport Supervisor People Solutions are currently recruiting for a Transport Supervisor to join our well-established client based in Livingston. This is a fantastic opportunity offering a permanent position, competitive pay, and excellent benefits, along with genuine opportunities for career progression. It’s an ideal step-up role for someone with warehouse or transport...

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK....

Transport Supervisor People Solutions are currently recruiting for a Transport Supervisor to join our well-established client based in Livingston. This is a fantastic opportunity offering a permanent position, competitive pay, and excellent benefits, along with genuine opportunities for career progression. It's an ideal step-up role for someone with warehouse or transport experience who has...

Job Description Retail Bureau Manager (Store Manager) Hours: 30 (Overtime availbile) Location/s: The Gyle Shopping Centre (2 Bureaus) Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday to Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services,...

Job Description The On-Site Group are looking for Data Cabling Engineers in Edinburgh. Duties will include various of data works Pay: £200per day Must have: A valid ECS Card Full PPE Own Tools Up to date CV Recent references If this is of any interest for you, please contact Emma on 07918 776821. Based on the south coast of England, The On Site Group are a specialist recruitment...

You will take on full responsibility, with customers at your focus, and the ability to make good judgements - Ability to take initiative. - Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded.

You will be customer facing and you will help drive performance for the practice.

You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Help shape the future of AI-powered customer experience at Sky . We're transforming how customers interact with Sky - blending human...

Assistant Project Manager - £80m Hotel Project, EdinburghLocation: Edinburgh City CentreEmployer: Leading Main ContractorProject Value: £80 million About the RoleAre you a Site Manager or Senior Site Manager with a degree in Construction Management or Engineering, ready to take the next step in your career? We're looking for an ambitious Assistant Project Manager to join our client's team on a...

You will work as part of our Family Based Care Service to assess, train, recruit and support foster and adoptive carers and contribute to the development of the service and Post-Adoption supports.

You will also develop and sustain a range of adult family-based care options which meets the needs of young people who may have been Looked After by the Local Authority.

Job Description Your new company You'll be joining a respected contractor specialising in complex ground engineering and drilling projects across the UK. Known for delivering high-quality solutions in challenging environments, Core is undertaking a major geothermal boring project in the centre of Edinburgh. Your new role As Groundworks Manager, you will oversee all aspects of the geothermal...