Affinity Water are looking for a Complaint Case Manager to deliver an outstanding customer experience. Youll be the first point of contact for dissatisfied customers, taking ownership of complaints, investigating issues, and turning concerns into positive outcomes. This role combines problem-solving and communication skills to resolve issues, restore satisfaction, and help improve our overall...
Complaints Standards Authority Engagement and Support Training Officer Are you passionate about public services in Wales and ensuring that public services handle complaints effectively? The Public Services Ombudsman for Wales is looking to recruit a Complaints Standards Authority Engagement and Support Officer. Working within the Wales Complaints Standards Authority (CSA), this post is key to...
Job Description A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities - Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord. - Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work....
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.
Job Description Housing Complaints Officer - The organisation: Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Cheshire West. The role is on an initial 2-month temporary contract. The hourly rate is £25.40 per hour and it's a hybrid role of 2 days in office, and 3 days from home. Housing Complaints Officer - The role: - Manage a...
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on for more information!
You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone.
You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service).
You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team.
Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...
You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities - Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on 07984 974707 for more information!
Complaint Specialist Location: Beeston, NG9 1LA Salary Banding: £29,593 - £31,150 Hybrid working to be discussed at interview stage As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory...
You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases. What you'll need to succeed To be successful in this role, you will need: HND/SVQ Level 4 or equivalent, or relevant practical experience Experience working with regulatory frameworks and administrative procedures
Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 UmbrellaWorking Pattern: HybridLocation: Greater LondonKey Responsibilities
You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.
You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.
You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.