complaints operations manager jobs in United Kingdom

You will have significant influence across the business and play a key role in shaping safe and efficient project delivery. Responsibilities of the Head of QHSE: Lead the development, implementation, and ongoing improvement of QHSE policies, systems, and procedures. Oversee audits, risk assessments, incident investigations, and training programmes that support a strong safety culture.

Job Description NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you’ll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving...

Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...

You must meet the essential criteria to be considered, due to regulatory requirements. - Candidates must be available to start immediately or within a maximum of 2 weeks.

You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone.

Job Description A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities - Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord. - Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work....

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

Job Description Housing Complaints Officer - The organisation: Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Cheshire West. The role is on an initial 2-month temporary contract. The hourly rate is £25.40 per hour and it's a hybrid role of 2 days in office, and 3 days from home. Housing Complaints Officer - The role: - Manage a...

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on for more information!

You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service).

You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team.

Complaint Handler Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. ?? Watford (on-site) ?? Up to £30,000 pro rata ?? Shifts between 8am-8pm, Monday-Sunday ?? Full-time | 6-month FTC (with potential extension) Are you a strong written communicator with a passion for fair outcomes and great customer service? xujxxms...

You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities - Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.

Job Description Complaints Coordinator - Location: Ealing, Westminster Bridge Road or Pitsea Hybrid working model with office days on Tuesday and Thursday. (Training fully onsite for first week) - Job Type: Temporary (until end of March 2026 with possible extension) - Salary: £14.34 per hour (PAYE) We are seeking a dedicated Complaints Coordinator to manage and coordinate customer complaints...

Complaints Handler A premium vehicle manufacturer is looking for a team member to work alongside the existing Special Case Management team (SCMT) providing support through administration of key support tasks. The special operations team works alongside consumers and multiple external parties to report, manage and resolve product quality investigations. This unique team differs from traditional...

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...

You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 UmbrellaWorking Pattern: HybridLocation: Greater LondonKey Responsibilities

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.