complaints operations manager jobs in Folkestone

You will be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management, which includes staff management such as 1-2-1s, appraisals, wellbeing, sickness, absences, e-rostering, governance and financial management.

You will be responsible for supporting the growth of the business by sourcing new regular trading and profitable freight customers, as well looking for customers with customs requirements. This role is to focus on all things Road Freight. Location: South East/Up to the Midlands

You will work closely with senior stakeholders and operational teams within diverse sectors, including travel, financial services and publishing, to deliver robust Business Impact Assessments and practical, scalable Business Continuity Plans.

About the job Customer Operations Supervisor Diamond Search Recruitment are delighted to be representing our client, an exciting and growing e-commerce business, recruiting for a Customer Operations Supervisor. Role Purpose This role supports the sales, customer services and order management, within the company, ensuring all customers and their orders are dealt with by the team in a timely...

You will be someone who thrives in a dynamic, fast-paced environment and brings a strong operational mindset to the role. The ideal candidate will have: Proven experience in an operations or logistics role, ideally within travel or a related sector. A track record of effective problem solving, using initiative to find practical, customer-focused solutions.

You will be responsible for: Pharmacy Assistants are integral to the running of our Pharmacies. We are looking for someone who is a team player, and can take on the following responsibilities: Supporting the operation of one of our new modern Pharmacies. Applying your technical skills and strong customer focus to accurately dispense medication for our customers.

You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business.

You will be driving growth, by identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.

£45,000-£50,000 (depending on experience) Facilities Manager Salary £45,000 to £50,000 depending on experience Permanent Folkestone Here at Saga, we are looking for a Facilities Manager. This role is responsible for overseeing the maintenance, safety and functionality of our Head Office located in Sandgate, just outside of Folkestone, Kent. Working alongside a small team to ensure a safe and...

Join to apply for the Production Shift Manager role at Church & Dwight Co., Inc. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared...

You will lead a team across your shift, drive continuous improvement through Lean methodologies, and maintain compliance with Good Manufacturing Practice (GMP).

Client Details This organisation is recognised for its commitment to delivering high-quality products. As an SME business, they offer a professional environment where employees can make a meaningful impact. Description Prepare and analyse monthly management accounts and financial reports. Assist with budgeting and forecasting processes to support business objectives. Monitor and control financial...

You will have the chance to sharpen your expertise across exciting, high‐profile projects with real, genuine purpose, allowing you to develop your craft, whilst knowing your work is part of something truly meaningful.

Revenue Manager – Saga Travel Group Salary £35,000 - £45,000 Per Annum, Depending on Experience FT – 35 hours per week Permanent Hybrid role – 3 in-office days a week, in Enbrook Park, Folkestone. Our Market Performance team is currently seeking a Revenue Manager to play a key role in driving the commercial success of our Travel products. You'll help shape data‐driven pricing strategies, monitor...

A recruitment agency is seeking a finance professional in Folkestone to manage financial operations, including mentoring the Purchase and Sales Ledger function and leading month-end reconciliations. The role requires strong Excel skills and experience in FMCG or Retail. The ideal candidate should be ACA, ACCA, or CIMA qualified, or part qualified with relevant experience. If you're ready for a...

Job Description Construction Manager – HV Switchgear experience needed - (Outside IR35) Day Rate: Approx. £400 per day – Outside IR35 Contract Type: Hybrid, rolling 6‑month contract (with potential for up to 7 years of work) Locations: Presently based in Folkestone (Kent) and New Forest (Hampshire), with upcoming projects in Essex Work Pattern: 2–3 days on site, remainder working from home...

You will shape a coherent, insight-led presence across organic and paid platforms, connecting people with our stories and impact through authentic, values aligned content that strengthens trust and relevance.

The role of Management Accountant involves managing financial processes and providing key insights to drive informed decision-making within the industrial/manufacturing sector. Based in Folkestone, this permanent position offers an excellent opportunity for a detail‐oriented professional with expertise in Management Accounting to join a thriving team. Client Details This organisation is...

You will also be able to demonstrate the following skills and experiences; • Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI; Python or R is a plus). • Experience working with multiple data sources (VoC, complaints, transactions, journey analytics, etc.).

Overview This role leads the creation and orchestration of compelling content and end-to-end donor experiences across hybrid print and digital products to grow Donor Income – one-off, regular and monthly, strengthen retention, and deepen supporter connection. The post-holder will champion an integrated, insight-led approach which embraces innovation whilst ensuring that our storytelling,...

A dynamic recruitment agency is seeking a Customer Operations Supervisor to oversee and support the sales and customer service teams. This role involves supervising departmental duties, managing KPIs, and ensuring excellent customer service. Candidates should possess strong IT skills, experience with CRM systems, and exceptional communication abilities. Join a growing e-commerce business and make...