complaint representative jobs in London

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

Job Description A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities - Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord. - Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work....

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

You must meet the essential criteria to be considered, due to regulatory requirements. - Candidates must be available to start immediately or within a maximum of 2 weeks.

Overview Our client is seeking a dedicated Customer Experience Representative (Complaint Handler) for a full-time, permanent position located in either Guernsey or Jersey. In this vital role, you will be at the forefront of ensuring exceptional customer experiences by understanding and resolving customer queries and complaints. Your commitment to fair and compliant solutions will make a...

Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you'll...

We're looking for an experienced Customer Support professional to join our Global Customer Support team. The person in this role will be primarily focussed on resolving user complaints. This role is ideal for someone who is able to work independently and come up with and deliver solutions driving the right outcomes. You need to be able to wear many hats, take initiative and effectively...

You will also bring: GXP Expertise: 3‐4 years of experience within Clinical R&D and/or Quality Assurance. Analytical Rigor: Strong critical thinking, leadership skills, and structured problem‐solving expertise. Communication: Excellent verbal and written skills to negotiate and communicate with customers and partners.

JOB OVERVIEW We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a...

Complaints Handler page is loaded## Complaints Handlerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12964**Role: Complaints Handler****Location:** London**Contract Type:** Permanent**Work Pattern:** Full Time and Hybrid**About The Job**This role exists to provide complaints handling and guidance to ensure the fair treatment of our customers. The remit of the...

Key Responsibilities Represent the Local Authority at SEND Tribunals and defend proposed service provision. Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal cases, complaints, and outcomes to inform service...

Summary The role is pivotal in managing customer complaints, member and MP inquiries, and statutory requests such as Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection requests (DPRs). The position involves leading service improvement initiatives within the Directorate, supporting project work, and ensuring compliance with legislative and corporate...

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and...

Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: £20 - £21 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well‐known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team Key...

You will manage your own caseload, provide guidance to colleagues at all levels, and help maintain high‑quality processes that put residents at the centre of our work.

You must have:✔ Knowledge of relevant legislationSuch as:Local Government & Social Care OmbudsmanAdult Social Care statutory complaintsChildren Act complaints proceduresExtensive knowledge of complex complaints handling.

You should be available to work immediately or at a short notice.

You should have right to work in U.

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90...

Details Complaints Officer Vacancy type Experienced Contract type Permanent Area of specialism Nursing Role type Nursing Summary of role Complaints Officer We have an exciting opportunity for an experienced Complaints Officer to join our Clinical Governance team here at The London Clinic, on a 12 month fixed term opportunity. This is a band 5 role, with a competitive salary between £34,714 -...

3 Month Contract With A Local Authority Role Purpose The Complaint Service Improvement Officer is responsible for the effective management, coordination and monitoring of all customer complaints, Member and MP enquiries, statutory information requests (including FOI, EIR and Data Protection requests), and Ombudsman investigations relating to the Community Services Directorate. The postholder...