You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.
Job Description A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities - Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord. - Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work....
You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.
Lead the Way in Transforming Customer Experience a MTVH Complaints Manager Location: Beeston (Nottingham, Hybrid) Salary Banding: £52,665 - £55,436 Contract: Type: Permanent based on a 37.5hr working week Are you ready to make a real difference for our customers? At Metropolitan Thames Valley Housing (MTVH) , we're committed to delivering exceptional customer experiences. We're looking for a...
The PALS & Complaints Officer plays an integral role in delivering an excellent frontline support service by listening, managing and learning from patient experience to improve quality of services we provide at North Middlesex University Hospital. The post holder will perform a range of specific tasks in relation to the administration and coordination of complaints and other feedback, ensuring...
Key ResponsibilitiesRepresent the Local Authority at SEND Tribunals and defend proposed service provision.Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals.Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations.Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.Work...
Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you'll...
You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £20 - £21 PAYE per hourWorking Pattern: Hybrid availableSocial Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their teamKey Responsibilities: *...
You should be available to work immediately or at a short notice.
You should have right to work in U.
3 Month Contract With A Local Authority Role Purpose The Complaint Service Improvement Officer is responsible for the effective management, coordination and monitoring of all customer complaints, Member and MP enquiries, statutory information requests (including FOI, EIR and Data Protection requests), and Ombudsman investigations relating to the Community Services Directorate. The postholder...
About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and...
Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...
Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you'll...
You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.
Key Responsibilities Represent the Local Authority at SEND Tribunals and defend proposed service provision. Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal cases, complaints, and outcomes to inform service...
You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.
You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey.
You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.
You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.
You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey.