Call Handler jobs in Greater Manchester

You will provide advice and hands-on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight.

You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties.

You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business.

You will be working 3 days with your team and 2 days from home.

You will support both new and existing customers, helping them navigate their early journey while maintaining high service and compliance standards.

You will be trusted to manage customer interactions professionally, with the time and support needed to deliver quality service rather than chase volume.

You will manage existing accounts as well as dealing new business enquiries that come in via email and over the phone. This is not a call centre and you will not have any face to face dealings either.

You will negotiate terms with insurers, and have the opportunity to earn bonuses by cross-selling products like legal expenses and breakdown.

When something goes wrong, you will be the calm voice people rely on. As an Emergency Call Handler, you’ll be at the centre of a brand-new UK operation, responding to urgent situations in real time and helping keep people safe when it matters most. This is high-impact work, done in a fast-moving environment, with the chance to grow alongside a site that’s scaling from the ground up. What’s in it...

Job overview ICC Senior Call Handler: The role of Senior Call Handler supports the Integrated Contact Centre (ICC) by conducting quality assurance audits on NHS 111, 999, and dual-trained call handlers using NHS Pathways. It involves delivering preceptorship and coaching to new and developing staff, ensuring adherence to call handling protocols and national standards. The post holder works...

Emergency Call Handler / Incident Response SpecialistLocation: Manchester City Centre (M2)Salary: £32,000 per annumContract: Permanent | Full-time | On-siteThis is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations...

You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department.

You will also be responsible for the administrative function of the HR Advisory and Documentation department, liaising directly with colleagues within the teams and across other areas within the business.

Motor Claims Handler – First Notification of Loss (4 positions available) £27,600 basic salary + monthly bonuses taking you to £45,000+ per year Manchester City Centre This role is a fantastic combination of sales & motor enquiries whilst being based in a leading law firm, who have been operating for over 20 years in the legal sector. The first word that springs to mine with this business –...

You will also communicate with stakeholders, conduct quality calls with policyholders, and suggest process improvements. We are seeking someone with experience in insurance repair work, technical building support, and appointment scheduling.

You must manage challenging conversations, prioritize urgent repairs, and work both independently and in a team.

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

A leading InsurTech firm in Manchester is seeking an FNOL Motor Claims Handler to manage the first point of contact for customers reporting motor incidents. The role requires strong communication skills and experience in handling FNOL calls. You'll ensure accurate logging of claims while providing exceptional service. Benefits include a competitive salary with a bonus, private medical cover, and...

Fast Track Limitation File Handler Department: Claims Management Employment Type: Permanent - Full Time Location: Bolton Description This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types...

Title: Financial Services Administrator/Transfers Case HandlerLocation: Hybrid - 3 days in Manchester, 2 days remote (after probation)Salary: £27,300WHO WE ARE:interactive investor is an award-winning investment platform that puts its customers in control of their financial future.We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout....

Overview Are you an experienced claims professional with a passion for delivering exceptional customer service? We are seeking a Property Claims Handler to join our dynamic team. If you thrive in a fast-paced environment, excel at managing relationships, and have a keen eye for detail, we want to hear from you! How you'll make an impact Claims Management -Handle a caseload of property claims...

Are you an organised and proactive individual looking to join a thriving team within the property repairs sectorOur client, a leading repairs and maintenance contractor based in Manchester, is seeking an experienced Facilities Management Repairs Handler to join their busy office on a contractual basis.The Role: As a Repairs Handler, you’ll play a key part in ensuring the smooth and efficient...

Graduate Claims Handler Department: Legal Employment Type: Permanent - Full Time Location: Bolton Description Keoghs is a leading legal firm in the insurance sector and this is an ideal role if you want to take your first steps in a legal career. The role would suit someone who has legal experience but has not previously run their own caseload although the training and support provided mean...

You will support both new and existing customers, helping them navigate their early journey while maintaining high service and compliance standards.

You will be trusted to manage customer interactions professionally, with the time and support needed to deliver quality service rather than chase volume.

Small Claims File Handler Department: Legal Employment Type: Permanent - Full Time Location: Bolton Description Are you looking to take your first steps into litigated file handling. If so we are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role will involve handling...

File Handler Assistant Application Deadline: 17 December 2025 Department: Legal Employment Type: Permanent - Full Time Location: Bolton Description This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different...