2nd Line Support Engineer jobs in Birmingham

You will handle escalations from 1st line, provide technical guidance, and work closely with 3rd line engineers to resolve complex issues.

You will contribute to knowledge sharing and skills uplift across the 2nd line team. Key Skills - 2nd Line 24/7 WAN Network Support Engineer

You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.

A tech support company in Birmingham is seeking a 2nd Line IT Support Engineer to deliver technical support across the organization. The ideal candidate will have proven experience in a similar role, possessing strong knowledge of Windows OS and Microsoft 365. Responsibilities include troubleshooting network issues, managing Active Directory, and providing remote and on-site assistance. The role...

A leading telecommunications company in the UK is seeking a skilled professional to lead its 2nd and 3rd line voice technical support team. In this role, you will ensure service excellence for government and commercial customers using unified communications technologies. The ideal candidate should possess 5+ years of experience in technical support, strong leadership skills, and a...

Job Description 2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital...

Job ref: LF1212767_1698683839 Location: Birmingham Sector: Job type: Salary: £300 - £400 per day Contact: Laura Fitzgerald Email: Published: 1 day ago Duration: 6 Months Start date: ASAP Salary: Up to£400 per day inside ir35 Location: Onsite in Birmingham I am looking for a 2nd Line WAN Engineer with experience supporting, configuring and troubleshooting Juniper network...

Are you ready to take your technical expertise to the next level? We're looking for a 2nd Line Engineer to join our dynamic Service Desk team. In this role, you'll be the go-to escalation point for resolving complex technical issues while building strong relationships with our clients and mentoring your peers. You'll ensure that our clients receive top-notch support while keeping technical...

3rd Line Support Engineer – Birmingham £50,000 – £54,000 + excellent benefits An experienced 3rd Line Support Engineer is required to support and enhance the IT infrastructure of a Birmingham-based organisation. This is a senior, hands-on role focused on resolving complex technical issues and acting as the highest point of escalation. Key ResponsibilitiesAct as 3rd line escalation for complex...

3rd Line Support Engineer📍 Hybrid Working (1 day a week on client site in Birmingham)Ready to take the next step in your IT career?If you’re a strong 2nd Line Engineer who’s hungry to move into 3rd Line support and project work, this is an opportunity to develop deeper technical expertise while being supported by an experienced infrastructure team.What you’ll be doing * Handling 3rd Line...

You will have several years of experience gained in desktop and server environments within medium sized business environments. - Support Windows workstations, HP network equipment, HP Servers, Virtualisation environments (Hyper-V and VMWare), Active Directory, Microsoft 365, and enterprise Wi-Fi, Cloud Services

You will have several years of experience gained in desktop and server environments within medium sized business environments.

Quality & Customer Experience Support Lead – Regulatory Compliance (18 month FTC) Base Location: Birmingham – hybrid – 2 days per week in the office The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts across a wide...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

Are you ready to join a team of talented engineers and shape the future of energy infrastructure? The Transmission & Distribution (T&D) Engineering team provides a range of services from the initial concept through Power Systems Analysis, Cabling, Substations, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter...

This Opportunity - work out of our Birmingham, AL office. This temporary position is seeking individuals currently enrolled in an Undergraduate or Graduate degree program. WSP USA hosts hundreds of internships across the United States to gain hands-on, meaningful work experience to enhance their education and professional aptitude. Our interns gain exposure to real projects while working side...

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;

We are looking for a 2nd Line IT Support Engineer to join a dynamic team and provide exceptional technical support across our organisation. The ideal candidate will come from an existing 2nd line role within an organisation or MSP. They should be organised, excellent communicators, and have a genuine passion for IT. Key Responsibilities Deliver 2nd line support for hardware, software, and...

Quality & Customer Experience Support Lead – Regulatory Compliance (18 month FTC)Base Location: Birmingham – hybrid – 2 days per week in the officeThe KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.Within Central Services we are part of a community of experts across a wide range of...

You will support and configure Juniper SRX series routers, contribute to BAU operations, and provide technical guidance to colleagues. Key Responsibilities for 2nd Line WAN Network Engineer Support and configure Juniper SRX routers across the WAN estate. Deliver technical 2nd line network support and handle escalations.

You will have the flexibility you need to do your best work with hybrid work options.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.