1st Line Support Engineer jobs in Kent

A leading Managed Service Provider is seeking a 1st Line Team Leader in Whetsted to manage a team of engineers and enhance service delivery. This role combines hands-on technical support with leadership, where you'll coach your team while maintaining high customer satisfaction. Ideal candidates will have experience in similar roles, strong Microsoft infrastructure knowledge, and excellent...

You will be trusted to work across a variety of projects and become a key part of the team. Key responsibilities: * Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution.

You will be the first point of contact for IT-related issues, providing timely and effective support. Role and ResponsibilitiesRespond to user requests and issues: Handle incoming queries and accurately document them. Basic troubleshooting: Diagnose and resolve common technical problems, guiding users through solutions.

Role Want to join a growing independent ISP? We are currently generating more demand for our services with growth plans to see us as the leading independent ISP in the UK. They have a big ambition to bring pure fibre internet services to thousands of residents and businesses across Kent and beyond, utilising our own in-house engineering and delivery teams. With this growth and the amazing...

3rd Line IT Support & Infrastructure SpecialistLocation: Gillingham, Kent Hours: Monday–Friday, 08:30–17:00Salary: Up to £50,000 (DOE)The OpportunityA multi-site UK organisation is seeking an experienced 3rd Line IT Support & Infrastructure Specialist to take ownership of its IT infrastructure and play a key role in hybrid technology improvements across the business.The RoleProvide 3rd line BAU...

IT Engineer / 2nd Line - 365 / Azure / Networking / MSP Join to apply for the IT Engineer / 2nd Line - 365 / Azure / Networking / MSP role at OSCAR ASSOCIATES (UK) LIMITED . Visiting client sites and remote in to resolve escalations that 1st line can't fix. You'll diagnose, fix, and document fast and clean. Based at one HQ site, but some travelling to satellite offices in South East. What...

2nd Line Engineer - Managed ServicesMaidstone, KentHybrid/Flex working (Remote for now)Up to £34K We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You'll be the bridge between first-line fixes and third-line expertise-owning complex issues, working directly with users, and keeping systems running smoothly....

You will be responsible for dealing with tickets over the phone or by email. Salary circa £35-40,000 basic salary, plus benefits. Company: IT Managed Services Provider Location: Sittingbourne (office-based)

You will also be expected to support clients with queries, prepare clear and accurate site reports, and complete small works such as replacing BMS controllers, modules, sensors and actuators.

You will resolve incident and change request tickets, using your experience and broadening your expertise by collaborating with your team members.

You will identify, analyze, and resolve IT issues, ensuring clear documentation and accurate records of all actions.

You will communicate effectively and maintain close contact with internal and external parties involved.

You will be predominantly working locally, there will be a need when required to attend other sites, within our network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business.

You will be responsible for : Client support and technical issue resolution via E-mail, phone, and other electronic mediums.

A leading logistics company in the UK seeks an IT Support Engineer to provide first and second line support to users. Responsibilities include maintaining PC hardware and software, assisting clients via email and phone, and contributing to technical documentation. The ideal candidate will have over two years of IT support experience in a customer-oriented environment. This position offers various...

You will play a key role in minimising downtime, improving equipment performance, and supporting a safe and compliant production environment. Key Responsibilities Carry out Planned Preventative Maintenance (PPM) in line with site schedules, ensuring work is completed efficiently and accurately recorded

Position: Mechanical Project EngineerJob ID: 3097/10Location: GravesendRate/Salary: £280 per dayType: Contract Immediate Start HSB Technical Ltd is a leading specialist recruiter across Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors. We connect skilled professionals with reputable clients in the UK and internationally. Visit our website or LinkedIn to learn more. This...

You will balance hands‐on technical support with leadership responsibilities around two‐thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality.

You will be part of a collaborative, people‐first MSP where leadership is about empowering others, not managing from a distance.

You will also be expected to support clients with queries, prepare clear and accurate site reports, and complete small works such as replacing BMS controllers, modules, sensors and actuators.

Role Are you looking to join a supportive company that cares for your own upskilling and personal development? This Award-Winning ISP, which has doubled in size over the past 2 years, are looking for a 2nd Line Network and Systems Engineer to come and help support its network. Although they have rapidly grown, gained large funding, and won multiple awards – they still aim to keep that...

A technology consulting firm is seeking a Senior IT Support Engineer in Maidstone, England to join their internal IT team. The role requires providing 2nd line support for desktops, servers, and cloud infrastructure, while ensuring compliance with various standards. Candidates should possess strong communication skills and a proven background in IT support, along with a UK driving license. This...

You will act as an escalation point for 1st Line, take ownership of more complex technical issues, and support senior management when required. This role suits someone who enjoys problem-solving, researching solutions independently, and seeing issues through to resolution.

You will also support project delivery and contribute to improving systems, processes, and documentation.

2nd Line SupportTonbridgeUp to £35kHours: Monday – Friday, 8:30am – 5:30pm (with overtime paid for additional project work)It is essential for this role that you have a full driving license.Are you ready to take the next step in your IT support career?Do you enjoy solving technical challenges and supporting people with their IT systems?Are you looking for a role where you can build on your...