User Experience Lead jobs in Edinburgh

A prominent hotel chain is seeking a Hotel Manager for the Holiday Inn Express in Edinburgh. This role involves leading a team, ensuring excellent guest experiences, and managing operational standards. The ideal candidate will have leadership experience in hospitality, strong communication skills, and a focus on employee engagement. Benefits include discounted hotel stays and health plans. This...

You will maximise the use of digital systems available - leveraging automation, self-service tools, and data insights to modernise and future-proof our people services.

You will create seamless intuitive experiences for People function teams and colleagues, and use a range of communication tools and styles to provide training and documentation for the Colleague Experience & Operations teams.

Customer Experience Host £29,032 Permanent (Full-Time) Edinburgh Waverley Station Various shift patterns including early, late and weekend working. This is for a Full and Part Time talent pool. Part Time salary is £14,516 inclusive of an attendance allowance of £1,909. Interviews for this are provisionally planned for w/c 23rd Ferbruary. Talent Pools – We're always looking for amazing new...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will be instrumental in defining best practices for customer interaction and ensuring that all service agreements are met consistently. Requires exceptional communication skills and a deep commitment to strategic problem resolution. The job description was generated by AI.

Salary: From £35,000 Location: Edinburgh Longstone Store, Edinburgh, EH14 2ER Contract type: Permanent Business area: Retail Closing date: 30 January 2026 Requisition ID: 400045587 Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the...

A leading airport restaurant operator in Edinburgh is seeking a General Manager to enhance profitability in a dynamic environment. The role involves leading a team to ensure every guest has an exceptional experience. Candidates should have extensive experience in high-volume restaurants, strong hospitality management skills, and the ability to manage P&L and KPIs. Offers include great career...

A leading financial services organization in the UK seeks a Senior Service Designer to lead digital experience creation. The role involves journey mapping, stakeholder engagement, and coaching team members. Strong relationship-building and innovative problem-solving skills are essential. This position offers hybrid working with on-site collaboration in Edinburgh, fostering a culture of continuous...

A public art gallery in Edinburgh seeks a Gallery Supervisor to lead and inspire a team, ensuring an exceptional visitor experience. Responsibilities include overseeing gallery attendants, ensuring safety and security during operational hours, and supporting team development. Ideal candidates will have previous supervisory experience in visitor services, excellent communication skills, and a...

Guest Experience Lead | Indiana Premiums Outlets 3 days ago Be among the first 25 applicants Who We Are Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well....

A leading hospitality company is seeking a Duty Manager for their Edinburgh City Centre location. The selected candidate will manage a high-performing team, ensuring exceptional guest experiences while adhering to health and safety standards. The role offers a competitive pay structure of up to £13.86 per hour with permanent contract status and a commitment to inclusivity. Join a team dedicated...

A leading real estate services firm in Edinburgh is seeking a Workplace Liaison to oversee facilities management and ensure high customer satisfaction. The role involves managing service delivery for various facilities while promoting compliance and supporting the Contract Delivery Manager. The ideal candidate will have a strong background in facilities maintenance, excellent communication...

A leading experience innovation company seeks a Lead Strategist in Edinburgh to drive strategic projects, engage with clients, and mentor teams. The ideal candidate will have extensive experience in strategy development and a strong grasp of innovation and transformation in enterprise environments. This role offers competitive benefits, including hybrid work options and career growth...

A leading fashion retailer is seeking a Keyholder in Edinburgh to support daily store operations and provide an exceptional shopping experience. Responsibilities include ensuring the store meets company objectives, supporting the management team, and leading by example in customer service. Ideal candidates will have prior retail management experience, strong multitasking skills, and the ability...

A leading hospitality group is seeking a Guest Relations Manager in Edinburgh to ensure exceptional guest experiences. The role entails leading the Front Office team, maintaining high service standards, and fostering communication between staff and management. Ideal candidates will have proven experience, excellent attention to detail, and a passion for customer service. Responsibilities include...

A cultural institution in Edinburgh is seeking a Gallery Supervisor to lead and motivate a team, ensuring exceptional visitor experiences. Responsibilities include managing gallery operations, engaging with visitors, and maintaining safety and security. Ideal candidates should have experience in visitor services or customer engagement, possess strong leadership and communication skills, and a...

A leading community pub company in the City of Edinburgh is seeking an enthusiastic Assistant Manager to join their vibrant team. In this role, you will support the General Manager in running day-to-day operations while delivering exceptional experiences for customers. The ideal candidate will possess strong communication and leadership skills, be adaptable in a fast-paced environment, and have a...

A renowned art institution in Edinburgh is seeking a Gallery Supervisor to lead a team of Gallery Attendants. This role focuses on enhancing visitor experiences and ensuring the safety and security of art and visitors. Candidates should have experience supervising teams and possess excellent communication skills. If you are a motivational leader with strong problem-solving abilities, we want to...

A leading casino operator in Edinburgh is seeking an experienced Pit Boss to ensure compliance with gaming regulations and provide exceptional customer service. The role involves coaching staff, maintaining high operational standards, and adapting to varied shift patterns. A Personal Functional License is required. The position offers a competitive salary along with extensive benefits including...

A leading retail company is seeking a Team Support Manager to oversee the fill operation and ensure a high-quality customer experience. The role requires coordinating resources effectively, leading the team in absence of the Colleague Manager, and delivering excellent standards of service. Ideal candidates should demonstrate strong digital capabilities and excellent communication skills, along...