Systems Support Manager jobs in Solihull

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

You will be responsible for a range of duties, including:

You should be a caring and compassionate team player with a strong understanding of patient confidentiality. While prior healthcare or theatre experience is a plus, full training will be provided. If you are a compassionate and organized individual eager to contribute to a first-class healthcare team, apply now!

You will be based onsite at one of their partner schools in London, delivering hands-on technical support and ensuring the smooth running of IT systems for staff and students. This is an excellent opportunity for someone who enjoys working in a fast-paced educational environment and takes pride in providing high-quality technical support.

Job Description Executive PA to Group HR Director & HR Support (12 month fixed term) Hybrid Location: Solihull An exceptional opportunity has arisen for an accomplished Personal Assistant to join a leading international firm, supporting our client’s International Group HR Director in this pivotal role. This is a 12 month fixed term contract. This position offers 60% high-level PA duties with...

Technical Support Engineer – CAD/CAM Software Hybrid (3 days on-site near Solihull) £40,000 – £45,000 + benefits Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers...

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction.

You will have handled customer escalations directly and navigated cross-functional resolution in partnership with Product or Engineering.

About sales-i UK Ltd., a SugarCRM CompanyFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for...

Working for a well-established and well thought of fire systems engineering installer the successful applicant will be instrumental in the design and program of water mist systems working on various UK wide projects, ideally based in the west midlands (with scope to work out of London or Manchester). Responsibilities include:• Develop the design of the water mist systems through a process of...

You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent opportunities.

You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.

You will be responsible for: - Identifying and driving areas of improvement for current systems within portfolio and where possible implementing robust long term solutions, in line with business strategy. - Managing stakeholder expectations by providing regular, clear and relevant updates.

You will specify, design and validate complex sub-systems, including high-level requirements for the software and / or hardware system components, this will include creation of mathematical models and simulations of control and actuation systems.

Strategic Planning and Design - Create comprehensive technical designs at both high-level and detailed levels for software, systems, and data architecture. - Design and structure technology solutions that seamlessly integrate with existing systems and infrastructure, ensuring long-term scalability and adaptability. - Ensure alignment of data, software, systems, and technical architecture with...

Job Description Trinity House Group are seeking a Commercial Management Accountant to support financial performance and reporting across our Linnaeus business units. This key role will ensure accurate financial data delivery for both internal stakeholders and external partners and auditors. Key Responsibilities Business Unit Accounting - Prepare periodic management accounts, including journal...

ROLE OVERVIEW Our client is seeking a Digital Transformation Manager to join a leading Information Technology company based in the West Midlands area. As the Digital Transformation Manager, you will be responsible for driving digital innovation and efficiency within the organisation. KEY DUTIES AND RESPONSIBILITIES: Your duties as the Digital Transformation Manager will be varied; however, the...

You will own and rethink back office processes to continuously review and improve, so they are fit for purpose, accurate, and lean.

You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions.

This well-respected fire systems installer are looking to recruit a Project Engineer based in the West Midlands to support the Project Manager to deliver Water Mist projects on time, to budget and in accordance with customer and regulatory requirements. Responsibilities:• Contributing to project Initiation/handover meetings with all stakeholders including Sales, Design, QS.• Production and...

You will lead a dedicated team working with children and young people across prevention, out-of-court disposals, statutory interventions, and custody. The team currently supports around 100 children at any one time. Key Responsibilities - Lead and manage a small, skilled team (2 Team Managers, 2 Team Leads, Restorative Justice Worker, 10 Youth Justice Officers, and 2 Support Workers).

Your newpany From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach their highest potential.Together, they’re building a culture that values personal and...

You will play a key role in supporting staff and maintaining service standards. Key Responsibilities - Supervise a team of 5-6 staff members, providing guidance and support. - Manage duty systems and oversee case work within the team. - Cover duty when two permanent ATMs are unavailable.