You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.
You will be based onsite at one of their partner schools in London, delivering hands-on technical support and ensuring the smooth running of IT systems for staff and students. This is an excellent opportunity for someone who enjoys working in a fast-paced educational environment and takes pride in providing high-quality technical support.
We are looking forPassionate Family Assessment Support Workers who will work on a permanent and Rota basis.7-30am 3pm and 2.30pm 10pm - Rota will be a combination of both.Working as part of a team to deliver a high standard of care at all times to support children and families on a daily basis.Your duties are to ensure the safety and welfare of children remains central to assessments in a...
You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent opportunities.
You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.
Technical Support Engineer – CAD/CAM Software Hybrid (3 days on-site near Solihull) £40,000 – £45,000 + benefits Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers...
You will be reporting to an Associate Electrical Engineer and working alongside several different building services engineers. The team in Solihull is around 80 strong and still slowing expanding their operations due to their growing pipeline. This company are looking for ambitious individuals with the desire to work on your own projects in the near future.
Job Description Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function?This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing...
Field Service Generator Engineer - Diesel Generators - Solihull - £45,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations, maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customers. This will include...
Job Description Field Service Generator Engineer - Diesel Generators - Solihull - £45,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations, maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customers.This...
You will have the ability to fit manufacturer accessories and audio equipment.
You will have a full understanding of Customer Satisfaction and its impact on the business.
You will be trained and able to operate additional systems, such as video reporting i.
Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)Start Date: ASAPDuration: 6 monthsPay Rate: £14.70 per hourWorking Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm About the RoleThe Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services...
Were working with a respected brokerage thats looking to appoint a Client Servicing Executive to support the onboarding and review of a newly acquired book of business from a leading insurer. This is a technically focused role, primarily based in the office, with occasional client contact via Teams, phone, and face-to-face meetings where appropriate. The successful candidate will be responsible...
You will be responsible for overseeing all aspects of IT support within Waterstones and will be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: - Oversee the delivery of IT services, including incident management, service requests, and problem resolution.
You will be reporting to an Associate Electrical Engineer and working alongside several different building services engineers. The team in Solihull is around 80 strong and still slowing expanding their operations due to their growing pipeline. This company are looking for ambitious individuals with the desire to work on your own projects in the near future.
You will be using CRM systems to maintain the client database in line with GDPR guidelines, liaising with customers in a professional and friendly manner, and working closely with both internal and external colleagues.
You will also be producing detailed reports to support the team.
Field Service Engineer – Coleshill - £40,000-£42,000My client, a global leader in sustainable material handling solutions, is driving critical supply chains forward with industry-leading equipment and services. Renowned for their innovation, teamwork, and commitment to a zero-emission future, they are setting the benchmark in their sector. With a strong focus on customer satisfaction and an...
🌟 Technical Services Manager – Hybrid Department: Managed Services Reports To: Services Director We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a...
You will lead a dedicated team working with children and young people across prevention, out-of-court disposals, statutory interventions, and custody. The team currently supports around 100 children at any one time. Key Responsibilities - Lead and manage a small, skilled team (2 Team Managers, 2 Team Leads, Restorative Justice Worker, 10 Youth Justice Officers, and 2 Support Workers).
Technical Services Manager – Hybrid Department: Managed Services Reports To: Services Director We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic...
You will be reporting to the Associates and working alongside several different building services engineers. They are a large team in Birmingham, a sociable bunch of individuals who all get on well. This company are looking for individuals with around a couple of years’ experiences as well as the understanding of software packages Revit and AutoCAD, IES would be a huge advantage.