service desk manager jobs in United Kingdom

Service Desk Support Manager – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.

Ready to step up into Service Desk Management? We’re hiring a Junior / Developing Service Desk Manager for a growing MSP where progression is real, not promised. This role exists because the current Service Desk Manager is being promoted — and they’ll mentor you as you step into leadership. If you’re a Senior Engineer, Team Lead, or an aspiring Manager, this is your chance to move into...

Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. You'll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement. What you'll do as Service Desk Manager Lead and develop...

Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst/First Line Support to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. * Resolving incoming IT queries remotely via email and phone. * Logging details of issues on the company ticketing systems *...

Service Desk Analyst – Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in Saffron Walden, Essex. Applicants must have a full UK driving licence, access to their own transport, and be able to commute daily, as occasional travel to branch locations will be required. This is an entry-level opportunity into IT, ideal for someone with...

Are you an enthusiastic and innovative Junior IT Service Desk Analyst ready for a fast-paced challenge that will accelerate your career? Do you thrive in customer-focused IT support and want to take your skills to the next level? If you’re based in Northampton or the surrounding area, this opportunity is tailor-made for you. About the Company Our client is a highly professional, friendly, and...

Job Title: Service Desk Lead / Senior 2nd Line Engineer Have you got what it takes to succeed The following information should be read carefully by all candidates.Location: Swindon (On-site )Salary: Up to £40,000 (DOE)Sector: Managed Service Provider (MSP)Overview We are working with a growing Managed Service Provider based in Swindon who are looking to appoint a Service Desk Lead. This...

Service Desk Analyst Newport Up to £30,000 DOE What You'll Do: Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven...

You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket.

You will play a vital role in coordinating maintenance activities, managing client requests, and ensuring high service standards are consistently met. The role is office-based, working as part of a busy team of two coordinators and three contract managers. Key Responsibilities

Job Role: IT Service Desk Lead If you think you are the right match for the following opportunity, apply after reading the complete description. Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service...

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been...

1st Line Service Desk Engineer – Immediate Start Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. You’ll work closely with the ICT Client Services Manager and broader ICT teams, providing vital support to end-users and ensuring seamless IT operations. Key Responsibilities: - Serve as the first point of contact for all...

You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.

Service Desk Engineer Location: Sheffield Salary: £24,500 to £26,000 depending on experience Hours: 8.45am to 5.15pm, Monday to Friday Contract: Full-time, permanent If you enjoy helping people, solving problems and working in a supportive environment where every day feels different, this could be a great next step. We’re supporting an established IT services provider in Sheffield who are...

IT Service Desk Analyst Location: Epsom | Hybrid (3 days office / 2 days home) Hours: Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in...

You will have an HNC/SVQ3 or equivalent in an IT related subject or significant experience in similar role.

You will work as part of a team to provide support, fault diagnosis and repair of IT systems, applications and devices.

You will have good written and oral communication skills, proven fault diagnosis and rectification abilities/techniques, with good organisational skills.

Service Desk Advisor (IT/MSP) Are you the right candidate for this opportunity Make sure to read the full description below. Cardiff, Wales £25,000 - £30,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience...

You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. xbpsjku Previous experience working in a customer service environment is essential. Previous experience work...