You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.
You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.
You will drive service improvement initiatives based on data, customer feedback, and technology change.
About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and...
You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services.
You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the customer champion within the busines...
You don’t just want to manage support, you want to own the customer experience end-to-end. If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service...
You don’t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise. That promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex,...
About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and...
You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support IT services across all our sites.
Role Overview We are currently looking for a Delivery Manager (Partner Implementation Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US. Key Duties And...
Location: Hybrid based in Harlow (2 days working from home) Job Type: Temporary Duration of booking: Expected to last 3 months with possible extension Proposed start date: ASAP Pay Rates: £27 per hour Paye Inclusive of Holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Hospital Job Summary The Service Delivery...
Location: Hybrid based in Harlow (2 days working from home)Job Type: Temporary Duration of booking: Expected to last 3 months with possible extensionProposed start date: ASAPPay Rates: £27 per hour Paye Inclusive of Holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Hospital Job SummaryThe Service Delivery Manager is a key...
About UsHawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing...
Contracts Manager – Responsive RepairsLoughton/Hertford £60,000 + Car Allowance + BenefitsWe are looking for an experienced Contracts Manager to join our expanding Responsive Repairs division. This is an exciting opportunity to take ownership of a newly awarded contract, leading a high-performing operational and commercial team.The RoleAs our Contracts Manager, you’ll be responsible for...
You will be responsible for ensuring operational excellence, strong financial performance, effective contract management, and the continual growth and development of FM services within the business. Provide strategic leadership and operational excellence in FM service delivery.
We are currently looking for a Delivery Manager (Partner Implementation Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US. Your duties as Delivery...
You will manage risks and issues that arise and provide regular reports to both your internal and external stakeholders.
You will contribute to the success by managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel.
You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services.
About UsHawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing...
Location: Hybrid based in Harlow (2 days working from home) Job Type: Temporary Duration of booking: Expected to last 3 months with possible extension Proposed start date: ASAP Pay Rates: £31 per hour Paye Inclusive of Holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Hospital Job Summary The Service Delivery Manager is...
About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the...