You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services.
You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.
You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.
You will drive service improvement initiatives based on data, customer feedback, and technology change.
You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support IT services across all our sites.
About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and...
Location: Hybrid based in Harlow (2 days working from home) Job Type: Temporary Duration of booking: Expected to last 3 months with possible extension Proposed start date: ASAP Pay Rates: £27 per hour Paye Inclusive of Holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Hospital Job Summary The Service Delivery...
You don’t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise. At Khaos Control, that promise has powered UK retailers for over 25 years, helping ambitious SMEs...
Role Overview We are currently looking for a Delivery Manager (Partner Implementation Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US. Key Duties And...
About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and...
Location: Hybrid based in Harlow (2 days working from home) Job Type: Temporary Duration of booking: Expected to last 3 months with possible extension Proposed start date: ASAP Pay Rates: £31 per hour Paye Inclusive of Holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Hospital Job Summary The Service Delivery Manager is...
Service Delivery Manager Milton Keynes | Monday to Friday | 8:30 to 17:30 (Hybrid Working) Up to £60,000 (DOE) |£500 per month car allowance Company Bonus | Private Medical Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build...
Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service...
About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and...
📍 Manchester | 💼 Full-time | 💷 £35,000 Doctorcall is a private medical service providing 24/7 GP care, including home visits and telemedicine; and flu vaccination programmes. Our software supports both our core visiting service and client-facing portals. We’re looking for an Associate Delivery Manager to help translate business and operational needs into well-defined software work, coordinate...
Service Delivery and Performance Manager An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service. If youve also worked in the following roles, wed also like to hear from you: Operations Manager, Service Delivery Lead, Programme Manager,...
You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you're an experienced proje...
You will be responsible for managing a heavily outsourced environment . Must have strong relationship management skills , do not apply if you do not have it please. Must have implemented an...
You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support IT services across all our sites.
You don’t just want to manage support, you want to own the customer experience end-to-end. If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service...
You don’t just want to manage support, you want to own the customer experience end-to-end. If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service...
You dont just want to manage support, you want to own the customer experience end-to-end. Considering making an application for this job Check all the details in this job description, and then click on Apply. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt a function...