Product Support Analyst jobs in Reading

Job Description We are currently looking for a Senior Product Analyst to join our team. The role will be reporting to a Product Manager. Location: Reading, UK Responsibilities - To specify software development requirements to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide support to the development team during development. - Provide most...

Senior Digital Product Analyst Up to £65,000 + Benefits Oxford Circus - 4 days a week in-office (including Mondays & Fridays - no flexibility) We're working with a major UK retail group that's rapidly expanding its brand portfolio and investing heavily in digital transformation. They've recently migrated to Google Cloud Platform and are continuing to build out a robust Analytics function. As...

About Plandek Plandek is a SaaS analytics platform built to help software engineering teams and technology leaders accelerate delivery, improve predictability, and drive continuous improvement across the full software lifecycle. By bringing together data from issue tracking, code repositories, CI/CD pipelines and more, we surface meaningful insights and embed intelligence into every part of your...

Ready for a challenge? Then Just Eat Takeaway might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners...

Job Description Product Support / Software / SAAS / Service / Helpdesk / Client Support / Project Support Key Responsibilities • Level 2 customer support skills, dealing with escalations around the product from level 1 triage. • Respond to customer claim that have not been resolved by level 1 technical support team in line with customer SLAs • Liaise with Product and technical team to be...

You will join a busy implementation team and help support users, across various locations in Europe, with post go live needs. Those that have supported Dynamics AX / Dynamics 365 FO solutions at 2nd or 3rd line level would be ideal for this role.

You will preferably have experience in a manufacturing environment

You will have strong communication skills both written and verbal

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 - Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting...

Application Support Analyst Slough | Up to £40,000 + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you’ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable,...

At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of...

Cloud Support Analyst - Shift Work Whitehall Resources are currently looking for multiple Cloud Support Analysts based fully onsite in Reading for an initial 6 month contract. *** INSIDE IR35 *** *** SHIFT PATTERNS *** - Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700 Main Responsibilities: - Support the...

OverviewThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. LOCATION - Reading, UK THE ROLE IGEL is seeking an experienced Product Marketing Manager to shape and drive our security and networking positioning. This role will focus on developing messaging, go-to-market programs, and enablement assets that highlight IGEL's value within the Zero...

Product Manager (EMS – Hospitality SaaS) Salary: £55,000 – £70,000 Location: UK – Fully Remote Company Overview Our client is a fast-growing SaaS provider within the hospitality space, helping hotels and resorts increase revenue and guest satisfaction through seamless digital experiences. Their platform enables guests to browse and book onsite experiences such as spa treatments, golf,...

You will operate as the single-threaded owner for a critical domain, working across engineering, AI/ML, research, and design to deliver a seamless and scalable product experience.

You will become part of a dynamic, international and trained network with a driven and collaborative culture.

Working for a global travel technology business that heavily customises their software for individual implementations, the Head of Product Management / Product Lead / Product Director role involves leading a transition to become a product-led SAAS business with a more productised offering. Initially working alone across a matrix team of project managers, business analysts, developers and...

You will own the end-to-end backlog for a product, responsible for its overall quality and maturity.

You will lead the business analysts and product consultants on your project, ensuring that the processes for requirements-gathering and prioritisation are operating effectively.

You should have experience partnering with key stakeholders to define strategy, vision, and roadmap for data science or analytics-driven products.

You should have previous experience collaborating with internal teams to analyse information needs and functional requirements and delivering artefacts such as user stories, change requests, and screen designs.

You will be one of the go-to people within the business for all things product analytics, offering you great autonomy to shape the role in your vision and help to grow and develop the function moving forwards

Job Description Business Analyst / Business Process Analyst /Product Support / Software / SAAS / Service / Helpdesk / Client Support / Project Support / Key Responsibilities • Looking for a product support focused "Business Process analyst" who has a blend of technical (SaaS/Software) and and business facing skills. • Respond to customer claim that have not been resolved by level 1 technical...

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 - Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting...

Quality & Support Analyst Is considered a tenured agent that supports and coaches team members while enforcing policies and driving quality performance, while balancing the need for efficiency. They will be the main liaison between training, quality, and operations Responsibilities to include but not be limited the following - Partner with Client internal teams to ensure that decisions made...