ppi complaint handler jobs in London

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

As our Complaints Handler, you will be at the forefront of investigating, managing, and resolving customer complaints with professionalism, accuracy, and empathy. You’ll take ownership of cases from start to finish – gathering evidence, analysing information, and identifying root causes – to ensure fair and timely outcomes. Alongside this, you’ll provide vital administrative, and case-handling...

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and...

Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you'll...

You will need to have experience of investigating complaints and coming to a resolution with the client. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.

JOB OVERVIEW We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a...

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.We’re looking for a highly skilled Customer Care Executive to investigate and analyse complaints and other forms of feedback, Google and TrustPilot review, NPS and CSAT surveys, in regulated and non-regulated environments. The ideal candidate will have exemplary communication skills, a strong curiosity for all things...

Job Description Head of Operations – Travel Insurance (B2C Distributor) Location: Hybrid (UK-based) Employment Type: Full-time, Permanent Reports To: Managing Director About Us At The True Traveller, we create simple, flexible, and transparent travel insurance for people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to give customers confidence...

Terex GB Ltd has been ranked number 18 in the Ulster Business Top 100 NI companies. Terex is a fast-moving engineering company continually developing in N. Ireland. Here at Terex, we are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are...

You will communicate the cover provided by the policy clearly and support the customer for the duration of their claim.

You must also communicate and liaise with builders, remedial work contractors and specialists proactively on the progress of claims to ensure all parties deliver a satisfactory and timely outcome.

Call Handler Social Housing Repairs (Temp to Perm) Finsbury Park, N4 Monday – Friday, 8:00am – 5:00pm £16.22 per hour (Umbrella) – Weekly Pay Are you a confident communicator with a passion for helping people? Do you thrive in a fast-paced, customer-focused environment? We’re looking for an organised and empathetic Call Handler to join a leading provider of social housing maintenance services —...

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

About us DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through...

You will be an experienced Claims Handler, with experience of dealing with Motor claims an essential requirement.

You will demonstrate strong negotiation and influencing skills to ensure the best outcome for your clients. - Ideally you will have experience of using Acturis previously.

4 PM on Monday 08 December 2025 London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind...

You will do this by supporting and managing a team of Duty Managers who are on-site 24/7. All applicable policies and procedures must be always adhered to, and you will be responsible for ensuring compliance. Role Responsibilities:

Job Description Head of Operations – Travel Insurance (B2C Distributor) Location: Hybrid (UK-based) Employment Type: Full-time, Permanent Reports To: Managing Director About Us At The True Traveller, we create simple, flexible, and transparent travel insurance for people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to give customers confidence...

You will be representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional manner, in accordance with internal procedures and acting as an ambassador to the organisation. What you will be doing

Field Loss Adjuster Leeds or Manchester Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. What you'll...

Field Loss Adjuster London or Croydon Area Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. What...