You will be responsible for identifying and proposing changes in the product, determining which activities you need to work on to meet the larger scale objectives of the business (quality delivery cost) as well as managing the completion of these activities. Your specific responsibilities will include:
You will also have:Proven experience of supporting a customer base (600+) using Microsoft products operating in a complex, fast paced environment.
Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your...
Recreation Officer/Swimming Teacher - Active Lifestyles - Dursley Reference: REQ0229 Description: Salary £25,989About Active Lifestyles, Stroud DistrictActive Lifestyles, Dursley, is a small leisure facility situated in the centre of Dursley Town.The centre comprises of a 25metre swimming pool, a fully equipped gym, indoor cycling and fitness studio.Job summaryIf you are hardworking,...
About The Role As a Quality Assurance Lead, your mission is to assess the performance of both customer led interactions and industry core tasks across the Complaints and Sales teams. Ensuring our people create a positive experience for customers, complete work compliantly and to drive first contact resolution, ensuring that our people are adhering to company processes and industry...
You will be passionate about wanting to make a difference, about changing the way we live. You are happy picking up queries and matters outside of your immediate comfort zone, and you pay attention to detail whilst keeping commercials in mind.
Senior Planning Enforcement Officer - Hybrid Reference: REQ0228 Description: Make a Difference in One of England’s Most Beautiful DistrictsAre you ready to take the lead in safeguarding one of the UK’s most diverse and historically rich landscapes?Stroud District Council isseekinga passionate and experiencedSenior Planning Enforcement Officerto join our dynamic team and help shape the future...
Casual Swimming Teacher - Active Lifestyles - Dursley Reference: REQ0227 Description: Casual Swimming TeacherSalary £12.65ph raising to £13.47ph when fully qualifiedAbout Active Lifetsyles, Stroud DistrictActive Lifestyles, Dursley, is a small leisure facility situated in the centre of Dursley Town.The centre comprises of a 25metre swimming pool, a fully equipped gym, indoor cycling and...
Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through...
You will help ensure that developmental growth is balanced with our nature recovery programme and values.
You will have a good knowledge of biodiversity legislation, policy, mitigation and enhancements to provide expert advice to colleagues, applicants and the general public on a wide range of planning applications and pre-application enquires, ensuring the Council meets its statutory requirements.
You will remain up to date on any industry changes and update documentation as appropriate, whilst continuously developing your knowledge to support the wider business.
You will be committed to continuous improvement and work in an innovative and creative way to find solutions.
Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various...
Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for...
Job Description About The Role Location-Hybrid with two days per week in Stroud office (GL5) Are you someone who takes pride in precision and thrives on making things better? If you enjoy digging into details, spotting opportunities for improvement, and helping others succeed, this role could be a great fit. Join us at Ecotricity and be part of a team that’s leading the charge in Britain’s...
You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving.
You will have a questioning mind, not accepting of answers at face value, you will seek to obtain corroborating evidence for information received.
You will demonstrate abilities to manage high quantities of data, to make good and timely decisions.
As a Quality Assurance Lead, your mission is to assess the performance of both customer led interactions and industry core tasks across the Complaints and Sales teams. To complete a targeted number of quality checks for our Complaints and Sales agents To feedback to our agents on their quality score so that they understand what they did well and what their areas of improvement are, documenting...
You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving. You’ll have experience in building relationships and mentoring junior members of a team.
You will demonstrate abilities to manage high quantities of data, to make good and timely decisions.
You will be committed to continuous improvement and work in an innovative and creative way to find solutions. Full system and industry training is provided however a background in the energy industry would be an advantage!
Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through...
We are looking for someone to join our in-house Legal Team as Legal Counsel with a broad range of responsibilities. We are a small, busy, friendly team managing all of the legal and corporate affairs at Ecotricity. We are particularly interested in candidates with experience in employment law (including contentious and non-contentious employment) or commercial litigation, but your workload won’t...