You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.
You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.
You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services. Skills and Experience: At least 3 years of experience in a similar role (3rd line equivalent). Proven ability to implement, configure, test, and maintain technical infrastructure.
You will be based daily at our Head Office in Ringwood with office hours as 9.00 – 5.30 Monday to Thursday and 9.00 – 5.00 on Friday.
You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind.
Control Systems EngineerVerwood, Dorset£40,000 - £50,000Monday - Friday, Flexible Working, early finish FridayInternal progression routes, increasing holiday, increasing pension, healthcare packageDue to natural growth we're Looking for a Control Systems Engineer who's ready to take ownership, innovate, and make an immediate impact in a busy manufacturing company based in Verwood, With a...
Job Description CMA is partnering with a unique Ringwood based organisation to recruit a Finance Manager for a part-time, on-site position.This is a key leadership role within the business, responsible for overseeing day-to-day financial operations while supporting strategic decision-making.Working closely with senior leadership, the Finance Manager will play an integral part in budgeting,...
You must hold 18th Edition (BS 7671) and NVQ Level 3 in Electrical Installations, and you'll have at least 3 years' experience as a domestic electrician. If you've already worked with solar PV, battery storage, EV charger installation, inspection & testing, Part P, or renewables accreditations, you'll fit in quickly - but strong domestic electrical competence and a quality mindset matter most.
Location: Ringwood Salary:£35K- £40K Hours: 8.30am 5pm; 40 hours per week, office based Benefits: 25 days Holiday plus Bank Holidays Aspire Jobs are delighted to be working with a well-established and reputable company based in Ringwood.Our client is seeking a professional, hard-working and meticulous Accounts professional to join their growing team. This role is pivotal in supporting their...
Our client is a true market leading supplier of both branded and own label gifting products. With a rich history of crafting innovative gift collections for major accounts, ranging from grocers to high street and online retailers, they have earned a strong reputation for consistently delivering fresh and creative products aligned with lifestyle trends. Increase your chances of reaching the...
You will be building long term customer relationships and will work to sales targets (after training).
You will also be involved in customer services, account management and compliance.
You will be computer literate and have a good telephone manner with a willingness to learn a new industry.
You will oversee all regional activities, including expanding our client base and the delivery and development of the business.
You will also ensure that your workforce have relevant training and are equipped with the relevant skills to meet demands. The includes ensuring effective and prompt communication of toolbox talks, safety alerts and other contract methodology.
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! • A good standard of English and IT skills is essential There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
You will be highly motivated and deadline-focused with a positive and optimistic attitude, displaying outstanding communication and organisation skills, with a great eye for detail. You’ll be dynamic and flexible in your approach to work, often multi-tasking with a variety of stakeholders, juggling ideas and feedback, as well as being reliable and confident to work under pressure.
You will provide technical support and service fulfilment to users of ICT across the business, including our remote access to our construction sites, sales offices and managed developments.
You will also need to have experience of supporting a distributed user base.
You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.
You will be able to perform under pressure whilst remaining calm in a crisis, acting as a role-model for the team.
You will be IT literate, experienced with MS Office (including Sharepoint/OneDrive) and other call centre or customer database systems.
You will possess a high standard of written and spoken English, numeracy and analytical skills.
Job Title: Applications Support AnalystLocation: Office based in Ringwood, Hampshire About the role As our Applications Support Analyst, you will provide an in-house systems administration, analytical and service desk response for Churchill Living hosted operational applications which include; MRI Qube PM, Coins and Civica CX / Keystone. The Applications Support Analyst will report to...
You will liaise with people at all levels using various communication methods in a diligent and professional manner to provide a first-class customer service at all touchpoints.
You must be a team-player, flexible in your approach to work, with a willingness to observe, listen and learn, ready to take on new tasks and responsibilities within the team.
You will ensure that all service charge budgets and accounts are prepared accurately, within CEM workflow timeframes and in accordance with current legislation, lease requirements and industry practice.
You will also have responsibility for the Transactional Service Charge Team, this includes Sales/Purchase Ledger and Credit Control functions.